Job Title: Programme Advisor
Location: Any
Contract: Full time
Reporting to: Head of Programme Advice
Department: Law school
Job Purpose:
A Programme Advisor is a non-faculty programme specialist within the School, providing programme specific advice to students and administrative support with day to day programme specific activities
Key Responsibilities:
- Supporting on all student facing activities such as induction and any programme specific events
- Supporting programme specific communications
- Dealing with programme related student queries including complex queries referred by Student Support Officers
- Management and organisation of SSLCs
- Coordination and collation of all programme specific student surveys
- Elective choice coordination and communications
- Processing and coordinating IOS requestions through central student support team
- Working with teams to support student specific behavioural issues
- Point of contact of the Office of Regulation and Compliance to support and assist with any investigatory work required
- Supporting with suspension and debtor chasing
- Assisting with all other programme specific administrative tasks
Knowledge, experience and skills required
Attributes
Essential
Desirable
Qualifications
- Ideally educated to degree-level, however applications from candidates with appropriate and relevant work experience or other equivalent qualifications will also be considered
Experience
- Customer service experience
- Experience of working with multiple stakeholders
- Experience of working within a service delivery environment working towards KPI’s and SLA’s
- Demonstrable experience of commitment to improving service and customer satisfaction
- Experience of working in higher education, however other relevant industries of experience will also be considered
Skills
- Ability to coordinate complicated operational challenges
- Excellent written communication skills
- Excellent presentation skills
- Excellent computer/IT skills
- The ability to work well in a team and be collaborative
- Good communication and active listening skills
- Have a flexible and responsive approach to workload and the ability to proactively prioritise accordingly
Values
- Everybody Matters
- Trust and Respect
- Stronger Together
- Embrace Change
- Student, Learner and Client Centric
Salary : Competitive
Closing date :
BPP are proud to be a Disability Confident employer, if you need any reasonable adjustments for the interview process, please just let us know!
BPP actively promotes equality of opportunity for all with the right mix of talent, skills and potential, and welcomes applications from a wide range of candidates. BPP will select candidates for interview based on their skills, qualifications and experience. Please note that for those posts that are exempt from the Rehabilitation of Offenders Act 1974, the successful candidate will be required to undertake a DBS check in addition to BPP undertaking any necessary online searches. This is deemed appropriate and necessary from a safeguarding perspective, and in line with BPP’s safer recruitment practices