About The Position
Coralogix is a modern, full-stack observability platform transforming how businesses process and understand their data. Our unique architecture powers in-stream analytics without reliance on expensive indexing or hot storage. We specialize in comprehensive monitoring of logs, metrics, traces, and security events with features such as APM, RUM, SIEM, Kubernetes monitoring, and more, enhancing operational efficiency and reducing observability spending by up to 70%.
We seek a Junior Product Quality and Support Strategist professional who ensures that the Coralogix Metrics Product and Process exceed the quality and reliability standards, establish a competitive edge, and prevent failures, profit loss, or work stoppages.
You will be responsible for enhancing customer experience by ensuring efficient and effective query resolution, reducing engineering interruptions, and boosting product awareness.
This role involves developing a robust knowledge base, identifying common usage issues, and creating solutions that establish the Metrics Platform’s capabilities in terms of Performance, Pains, and business use cases we deliver.
Key Responsibilities:
Improve Customer Satisfaction
- Improve turnaround time to resolve customer satisfaction. Work closely with engineering and technical account managers to ensure customers can achieve their ambitions using the Coralogix Metrics Platform. Sometimes, these solutions involve impromptu solutions by keeping one eye on the product roadmap.
Reduce Engineering Interruptions
- Identify common problems and work with Technical Product Management to enrich the roadmap or improve the knowledge base and technical documentation, ensuring they’re up-to-date, well-described, and within the confines of Product limitations.
Improve Product Quality
- Develop comparative and benchmarking tools and frameworks to establish the competitive edge and groom the backlog where necessary. The role also ensures the upkeep of these quality checks to deliver availability, scalability, latency and efficiency of the Metrics Platform.
Improve Product Awareness
- Stay current with Metrics Market trends to groom the backlog and build new, cutting-edge workflows for cross-engineering functions and use cases that leverage the Coralogix Metrics Platform.
Improve Communication
- Establish credibility through effective communication and presentation.
Requirements
- Bachelor's degree or higher in Computer Science or IT Engineering.
- 3+ years of extensive, hands-on Engineering experience in Software Engineering, especially experience with DevTools and Infrastructure Engineering.
- Deep understanding of handling and managing large-scale Databases.
- Prior experience with PromQL is a must.
- Experience in SaaS metrics products or a related industry is a must.
- Experience with large-scale automation and instrumentation is a must.
- You have a solid technical background and a sense of the day-to-day life of an engineer shipping, maintaining, or securing a distributed cloud application.
- You are comfortable with working with the US and Israel time zones.
- You have excellent verbal and written communication skills and are willing to present and defend your ideas to technical and non-technical audiences.
Cultural Fit
We’re seeking candidates who are hungry, humble, and smart. Coralogix fosters a culture of innovation and continuous learning, where team members are encouraged to challenge the status quo and contribute to our shared mission. If you thrive in dynamic environments and are eager to shape the future of observability solutions, we’d love to hear from you.
Coralogix is an equal opportunity employer and encourages applicants from all backgrounds to apply.