Job Title: Product Manager (Customer Onboarding / KYC - Contract)
Employment Type: Contract
Location: London UK (Hybrid)
About the role:
We’re seeking a Product Manager with a strong software development background, passionate about building world-class KYC and onboarding experiences for high-growth digital platforms. In this role, you’ll own the strategy and delivery of seamless, compliant onboarding flows, balancing regulatory requirements with an exceptional user experience.
You’ll work closely with engineering, UX, compliance and business stakeholders to define, prioritise, and deliver scalable solutions that accelerate customer activation.
What you’ll do:
- Own the end-to-end product lifecycle for KYC and onboarding features: discovery, roadmap, specifications, launch, and iteration.
- Collaborate with engineering teams to deliver high-quality, performant web application features, hands-on with technical details and trade-offs.
- Integrate and manage 3rd-party KYC / ID verification platforms such as Onfido, Alloy, Jumio, or equivalent.
- Design onboarding journeys that minimise drop-off and increase activation rates, leveraging data to optimise flows.
- Ensure all workflows meet relevant regulatory compliance (GDPR, LGPD, local ID laws).
- Work with UX to build frictionless, brand-consistent user experiences.
- Define success metrics (activation, conversion, time to onboard) and drive improvements against targets.
- Run daily stand-ups and sprint planning with engineering teams, ensuring velocity and delivery transparency.
What we’re looking for:
Strong software engineering foundation - you’ve previously worked as a developer or in a very technical PM role, comfortable discussing architecture, APIs, and scalability.
Proven experience managing KYC, onboarding or similar regulated web application products (fintech, trading platforms, digital banks, e-commerce with AML requirements).
Skilled at integrating 3rd-party compliance or identity platforms (Onfido, Alloy, Trulioo, etc).
Excellent understanding of building user journeys to maximise conversion and reduce drop-offs.
Familiar with global data privacy frameworks (GDPR, LGPD, etc).
Strong communicator with ability to coordinate across engineering, UX, compliance, and executive stakeholders.
Experience working in agile environments (scrum/kanban).
Nice to have:
- Experience in emerging markets or multi-country product rollouts.
- Familiarity with fraud detection tools and policies.
- Knowledge of payments or post-onboarding flows (account funding, first transaction).