Private Ambulance Crew Reactive Days - Knutsford

Reactive Days Private Ambulance Crew

Location: Knutsford

Hours: Core hours: 44 hours per week worked on a 4 on, 4 off basis.

Shift Start: 8.00pm start or 10.00pm start (rota basis)

Who Are We?

Pure is a successful Group of companies specialising in end of life, later life planning, including funeral plans, insurance products and Cremation services. We are direct to consumer and regulated by the FCA. We provide services across the UK, with our base locations in Hampshire, Midlands, and Scotland, with a continued exciting expansion programme!

We are the market leader, and our brand awareness is phenomenal, being the best known brand with more 5* reviews on Trustpilot than any of our competitors.

We have strong Values and take Pride in caring deeply about our customers, their loved ones, and our employees. Wetake accountability and we never settle for second best - working at Pure means being part of a growing, diverse exciting Group, which makes a real difference to the people we serve.

The Role

We believe that what we do is a privilege - supporting families and bringing their deceased loved ones into our care with the upmost dignity and respect. Being part of our Private Ambulance Team is not just a job, it’s a vocation, and one that we appreciate can be difficult and highly emotional at times, so we ensure that our teams are fully trained and supported, and we offer an employee assistance programme too.

Job Purpose

• To collect the deceased from their place of death or containment and bring them into the Company’s care in a manner which affords the deceased both respect and dignity, in line with the Company’s process and procedures and prevailing best practice.
• To transport the deceased as instructed to Doctors, Crematorium or other venues as applicable.
• To act as a Brand Ambassador for the Company, ensuring that all activity undertaken reflects the company in a positive way and delivers exemplary Customer Service.

Key Skills Requirement

• Appearance – Be smart and well presented in the provided uniform at all times, ensuring that your vehicle is presented in a similar manner.
• Communication – Have excellent listening and communication skills to be able to answer customer questions, extract appropriate information and deliver outstanding Customer care; being especially aware that some customers may be vulnerable.
• Risk Assessment – Conduct risk assessments before completing tasks to ensure they are conducted in a safe and compliant manner.
• Accuracy – Must have the ability to record information in an accurate way and ensure that all process and procedures are adhered with in a methodical and compliant way.
• IT Skills - Become expert in the use of the Body Tracking Application and ensure 100% compliance with its utilisation.
• Customer Champion – Act in a manner that ensures the Customer receives a positive experience of the Company.

Key Tasks:

• Being available and present as directed by the Operations Manager or their delegated authority.
• Being aware of legal requirements at the point death and the Company’s procedures and processes which would be applicable and communicating any variance to the duty phone if you believe the tasks allocated are non-compliant.
• Removing Deceased as instructed from Hospitals, Hospices, Nursing Homes and Private Homes.
• Ensuring the verification of the deceased’s identity before conducting the removal.
• Ensuring the removal is conducted with the utmost respect and dignity for the deceased and other present, ensuring that the correct equipment is used for the task.
• Transporting or the deceased as instructed to Doctors, crematoria or other locations as tasked.
• Keeping detailed records of progress of each task and / or stages via the QR codes and recording activity using the Body Tracking Application.
• Feeding back to management immediately any observations around changing of hospital timings, access, unordinary requests and 3rd party practices which are likely to cause the company inefficiency or damage.
• Booking deceased into the mortuary.
• Removing jewellery, medical devices, materials unsuitable for cremation; verifying both visually and via metal detector.
• Encoffining the Deceased and identifying as applicable.
• Returning ashes as tasked
• Being compliant in all tasks with the Company’s processes and procedures.
• Keep your allocated vehicle presentable at all times and ensure that faults are reported, and routine maintenance is booked as necessary. Ensure that your vehicle is roadworthy before commencing your journey.
• Ensure that your vehicle is properly equipped for your tasks, and any likely additional tasks that may be allocated post commencement of your duties, before commencement of your journey and that you are knowledgeable about the operation of all equipment before using it.
• Drive within the law and be courteous to other road users to reflect the Company in a positive way.
• Undertake any other reasonable task as may be directed by management.
• Ensure that you work within your capability and that you consider your own health and safety and that of those around you before executing your tasks.
• Adhere to the current company policy regarding data protection.

Personal Capabilities:

Experience: Representing a Company – first line experience

Working in accordance with detailed procedures

Ability to solve problems

Work with flexibility as part of a team

Delivering excellent Customer Service

Qualifications: Full driving license

Physical ability: Must be able to work in a physically demanding role

Must be conversant with and adhere to manual handling techniques

Personal Attributes: Smart, professional appearance

Emotionally resilient

Excellent interpersonal and communication skills at all levels

Be able to work under tight deadlines and pressure.

Work with the minimum of supervision.

Benefits

• 27 days holiday
• Cycle to work scheme
• Bupa Health Cash Plan and Life Assurance, upon successful completion of probation.
• Employee Assistance Programme, including a 24/7 confidential support service.
• Auto enrolment into Company Pension, or option for SMART Pension.
• A friendly working environment with free on-site parking.

If you are wanting to join a Group, that is fast moving, makes things happen, and has the means to invest in its future and its people - and truly respects what you do, then this could be just the job you are looking for…

Equal Opportunities

The Pure Group strives to be an equal opportunity employer, and actively encourages applications from all backgrounds no matter your age, gender, gender identity, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and believe it enriches our work, drives innovation, and fosters a supportive and caring environment.

We encourage you to let us know if you would like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey.

Please note, we may need to undertake a vetting process through the Disclosure and Barring Service (DBS) or Disclosure Scotland on new employees, dependent on requirement.

All gaps in your CV must be disclosed

We reserve the right to close this advertisement early if we receive a high volume of suitable applications.