Post Office Counter Clerk Job Summary
The Post Office Counter Clerk oversees the daily operations of a post office, ensuring efficient service, maintaining records, and ensuring compliance with postal regulations. This role requires strong leadership, organizational skills, and a focus on customer service.
Key Responsibilities
Operations Management
Oversee daily operations, ensuring timely mail processing and delivery.
- Optimize workflow processes for efficiency.
- Ensure necessary supplies and equipment are available.
Customer Service
Ensure high levels of customer satisfaction.
- Resolve customer complaints and inquiries promptly.
- Implement and monitor customer service initiatives.
Financial Management
Monitor and manage the post office budget and expenses.
- Conduct regular audits and ensure accurate financial reporting.
- Handle cash transactions and ensure fund security.
Compliance and Security
Ensure compliance with postal regulations and policies.
- Maintain the security of the premises and safeguard mail and assets.
- Implement safety protocols to protect employees and customers.
Community Engagement
Represent the post office in the community.
- Build relationships with local businesses and stakeholders.
- Promote postal services to increase engagement and sales.
Qualifications
Education: Bachelor’s degree in a related field preferred.
Experience: 2-5 years in postal operations or retail management
Skills:
Strong leadership and team management.
- Excellent organizational and multitasking abilities.
- Proficient in financial management and budgeting.
- Effective communication and interpersonal skills.
- Proficient in computer applications and postal management software.
Knowledge:
Understanding of postal regulations and procedures.
- Knowledge of safety and security protocols.
Physical Requirements
Ability to lift and move packages up to [weight] lbs.
- Ability to stand for extended periods and perform repetitive tasks.
- Capability to work in varying environmental conditions.
How to Apply
Submit your resume and cover letter to sudha@fcmgt.co.uk. Include "Post Office Counter Clerk Application" in the subject line.
Job Types: Full-time, Part-time
Pay: £12.21 per hour
Additional pay:
- Bonus scheme
- Commission pay
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Work Location: In person
Reference ID: Post Office Counter Clerk Cardigan
Expected start date: 25/06/2025