People Services Case Coordinator- Digital

People Services Case Coordinator - Digital

Are you an experienced administrator/Coordinator looking for a new opportunity?

Do you have experience within a busy HR Department?

Are you passionate about supporting the delivery of a professional and proactive HR service?

Who We Are

As NHS Scotland's unique provider of a national tele-health and tele-care service, we are responsible for the delivery of health advice and information by telephone and online services to the population of Scotland 24 hours a day, 365 days a year. NHS 24 is a patient-focused service providing the people of Scotland with triage, advice, guidance, referral and information on health and healthcare services.

We have six regional centres – Aberdeen, Dundee, South Queensferry, Hillington, Cardonald and Clydebank. NHS 24 supports hybrid working, and this post can be based within any NHS 24 regional centres. The successful candidate must be within commuting distance to a regional centre to attend if required and must also be able to travel to other regional centres when requested to attend meetings, undertake training and any other activities.

The Role

The successful candidate will lead the creation of clear, engaging digital content for staff—translating HR policies, creating Microsoft forms, FAQs, and updates into accessible, creative formats. They will ensure communications are current, relevant, and aligned with staff needs, using digital tools to improve understanding and engagement across the organisation. The successful candidate will additionally support HR case management support to the People Services Team.

Key Responsibilities

• Standardise and automate People Services administrative processes to improve the efficiency and quality of service, creating capacity.
• Collaborate with Data and Digital leads within Workforce to explore and implement digital tools, including electronic forms and automated workflows, to enhance the delivery of People Service functions
• Promote a digital first culture across the organisation, encouraging employees and managers to embrace new technologies.
• Develop and embed digital HR solutions that improve case management end to end process maintaining consistency and improving timescales and completion of documentation and that it is received within agreed timescales by People Services Business Partners, Directors and managers.
• Continue to explore and seek digital solutions for formal meeting notes and accurate record keeping for all case types and policy processes.

Successful Applicant will:

• Hold a certificate in Personnel Practice, HND or equivalent experience and Evidence of Continuous Professional Development.
• Demonstrate proficient digital skills across all Microsoft Packages and the ability to utilities this to improve current operational processes.
• Demonstrate administration experience within an HR Department and knowledge of administrative and HR procedures.
• Have the Ability to work autonomously or as a fully supportive and integrated team player contributing to effective performance in achieving strategic goals for the department.
• Be able to communicate and influence verbally and in writing with a variety of individuals with differing levels of understanding.
• Maintain good time management skills and have a flexible approach and attitude to work.

Benefits

NHS 24 offers a complete benefits package, with a permanent contract on Band 4 with a salary ranging from £30,353 to £33,016 Per Annum (pro rata if applicable). Placement on salary scale is dependent on confirmation of previous relevant NHS service.

We also offer you many supportive policies to enhance your employee journey and have a comprehensive Employee Assistance Programme Provider, Cycle to Work Scheme, bursary scheme and a range of learning and development. As an NHS Scotland employee you will be entitled to:

• 35 days annual leave (rising to 41) pro-rata
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• Enrolment into the Scottish Public Pensions Agency (SPPA) pension scheme
• NHS discounts on goods and services
• HELP, employee support and assistance

This is an excellent opportunity for a motivated and experienced individual who is looking for a challenging and rewarding role that will contribute to the success of a public organisation.

Interested?

Please review the Digital Job Pack for full details of NHS 24 and this opportunity as well as the Digital Candidate Application Guide which will support you in your application.

We recommend that prior to application candidates read all the information provided in the Job Pack as it contains much of the information about NHS 24 and this vacancy to support a successful application.

Our mission at NHS 24 is to create a workplace where everyone feels welcome, valued and part of the team. As an organisation that promotes inclusion, we celebrate difference, and we encourage everyone who joins us to be themselves at work.

We are progressing an Anti-Racism Action Plan, which builds on our existing equalities work, and this will help us to measure our progress towards becoming an anti-racist organisation.

NHS 24 is an equal opportunities employer committed to advancing equality and particularly welcomes applications from groups of people currently underrepresented within the workforce. We are a committed participant in the Disability Confident Leader Scheme and guarantee to interview all disabled applicants who meet the minimum essential criteria for our vacancies.

To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service.

As part of the pre-employment checks for a preferred candidate, NHS Scotland Boards will check your entitlement to work in the UK. It can be evidenced through a number of routes including specific types of visas as well as EU settled and pre-settled status. To find out more about these routes of permission, please refer to the GOV.UK website here.

Please note that NHS 24 is NOT licensed to issue certificates of sponsorship under current UK Visas and Immigration (UKVI) regulations. Applicants must have the right to work in the UK without requiring sponsorship to work with us.

It is ESSENTIAL that you have checked that you either already have an appropriate right to work in the UK or that the post would be eligible to be sponsored BEFORE submitting your application form.