Organizations across the globe rely on OneSource Virtual for Workday services, support, optimization, and consulting. We create solutions built on the Workday application that empower customers to become strategic HR organizations, then scales with them as they grow. To date, OneSource Virtual offers HR outsourcing, IT outsourcing, application optimization, and consulting services to 500+ customers that represent more than 35 percent of Workday’s customer base.
Summary
The Payroll Specialist I will be responsible for providing managed payroll administration services and Workday payroll processing support to a book of clients and will manage multiple projects with various deadlines in a fast-paced work environment. This position resides in a customer team environment and, in addition to supporting named customers will also support all customers across all service levels as the leaders and business deem necessary. In addition to day-to-day support, Workday payroll configuration and year-end support is required.
Responsibilities
- Act as named Specialist for Payroll Administrative customers; and support other OSV payroll, tax and garnishment customers as needed within the service team.
- Manage and respond to cases daily to ensure service level agreements and high client satisfaction levels are being met.
- Troubleshoot quarter and year-end audit reports and make recommendations to customers.
- Meet quality and production metrics and scorecards.
- Works with peers and customer teams to collaboratively support customers and resolve requests.
- Experience in a team environment and a willingness to work towards improvements, open to new ideas and procedures.
Competencies
- Excellent critical thinking, consultative, and problem-solving skills
- Strong communication skills with emphasis on outstanding customer service
- Strong organizational skills with ability to multi-task and support multiple customers effectively
- Strong analytical, data entry, research skills and excellent problem solving and mathematical skills.
- Self-directed management of workload with ability to meet tight deadlines and competing demand.
- Strong understanding of payroll processes and procedures
Qualifications
Education/Certification Requirements
- Associate's degree
Required
- 3+ years of Payroll experience involving end-to-end processing, research, payroll logic, and troubleshooting.
- One year experience with taxes at Federal, State, and local level.
- One year experience with garnishments; general understanding of how garnishments are processed.
- Advanced Proficiency with the Microsoft Word and Excel
- Experience with year-end payroll processes and W2 experience
- Strong written and verbal communication skills
Preferred
- Experience in an outsourcing environment - payroll, or tax, Workday and Salesforce programs
Due to the nature of our business, the customer undertakings we provide, and the sensitive data we manage, we operate detailed background checks for all successful candidates which include a credit reference and basic criminal record check amongst educational and employment checks. Employment decisions will take account of all relevant information, including the background check outcome, in relation to each individual role.
You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.