Company Overview
- Moatfield Surgery opened in 1988
- We have a dynamic team of clinicians and support staff (45 in total)
- We look after 17,000 patients in the heart of East Grinstead
Applicant Requirements
- A passion for helping people
- Excellent communication / telephone skills
- IT skills (particularly IT booking system and email)
- Resilience to work in a busy environment involving high call volumes
- Customer service experience
- Professionalism
- Excellent attention to detail
- Flexibility
- GSCE Maths / English or equivalent C or above
Previous experience in a similar role in general practice would be an advantage, but not essential, as training is provided.
Job Responsibilities
- Call handling - managing queries and assisting patient in completing an online form
- Admin tasks - prescriptions, change of address forms etc
- Front desk - greeting and helping patients as they arrive at the surgery
- Team working - effective collaboration to ensure completion of shared tasks
Working Requirements
- We offer a set shift pattern on Full Time Hours
- Shifts Will Be a Mixture of 07:30 / 08:00 - 16:00 or 10:30 - 18:30
- Total shifts = 5 Days per week
- Total hours = 37.5 hours per week
- Ad hoc overtime required to cover absences
Benefits
- Exceptional NHS Pension Scheme (employer contribution 14.38%)
- Rewarding environment
- Caring and supportive team
- Staff refreshments provided
- Team social events provided
- Sick pay (after qualifying period)
- Employee assist staff wellbeing subscription (Peninsula)
Job Types: Full-time, Permanent
Pay: £12.66 per hour
Benefits:
- Company events
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
- Overtime
Ability to commute/relocate:
- East Grinstead RH19 3GW: reliably commute or plan to relocate before starting work (required)
Experience:
- GP surgery: 1 year (preferred)
Work Location: In person