Job Title: Patient Care Advisor
Location: Eynsham Medical Group
Salary: £12.51 per hour
Contract: Part- Time - 16 hours per week
About the Role
We are looking for a friendly and motivated Patient Care Advisor to join our busy GP practice. You will be the first point of contact for patients and play a vital role in supporting the smooth running of the practice. This is an excellent opportunity for someone who enjoys helping people and working as part of a dedicated healthcare team.
Key Responsibilities
- Greet and assist patients in person, over the phone, and online in a professional and caring manner.
- Manage patient enquiries, appointment bookings, prescription requests, and test results.
- Navigate patients to the most appropriate member of the practice team (e.g., GP, nurse, pharmacist, or other healthcare professional).
- Process referrals and maintain accurate patient records using clinical IT systems (e.g., EMIS/docman/ACRRUX).
- Handle sensitive information with the highest level of confidentiality.
- Support the clinical team with administrative tasks to ensure efficient delivery of patient care.
- Help patients make the best use of practice services, signposting where appropriate to community or NHS services.
About You
- Excellent communication and interpersonal skills with a patient-focused approach.
- Ability to remain calm, empathetic, and professional in sometimes challenging situations.
- Confident in using computers and able to learn clinical systems quickly.
- Strong organisational skills and attention to detail.
- Previous experience in a GP practice, healthcare, or customer service role is desirable, but full training will be provided.
- A positive team player with a genuine interest in supporting patients and improving their healthcare experience.
What We Offer
- NHS pension.
- Full training with opportunities for development and progression.
- A supportive and welcoming team environment.
- The chance to make a real difference to patients and the local community.
How to Apply:
Please send your CV and a covering letter to Naomi.Roberts11@nhs.net by 19th September 2025.
Job Type: Part-time
Pay: £12.21 per hour
Expected hours: 16 per week
Benefits:
- Company pension
- Employee discount
- Free parking
- On-site parking
Work Location: In person
Application deadline: 19/09/2025