Job Overview
Aquafax is the UK’s leading distributor of marine equipment, we specialise in distributing the marine industries leading brands to our extensive customer base throughout the UK and Ireland. In this role, you will interact directly with customers via emails, phone calls, and in-branch contact to answer questions, provide guidance, increase sales, and elevate their experience with our company.
What we offer
- People First: We value our employees just as much as our customers.
- Work-Life Balance: Flexible working options to support your lifestyle.
- Career Growth: Genuine opportunities for progression in a thriving industry.
- Passion for Excellence: Join a team dedicated to being the best at what we do.
Key Responsibilities
- Greet and serve customers, being polite, patient and helpful from the moment they enter the branch
- Work on SOP system and handle customers ransactions
- Working to deliver a balanced performance across key business metrics and KPI measures inline with business goals and objectives
- Working collaboratively with Sales, Purchasing, Finance and Technical Teams to maximise customer opportunities and deliver a customer first culture
- Assist in receiving deliveries and stock management procedures
- Keep the branch clean, tidy, well presented and re-stocked
- Assist the Branch Manager with obtaining and maintaining customer relationships
Skills and Experience
- A passion for and experience in delivering fantastic customer service
- Previous experience in a sales advisor/customer service position
- Have an interest in boating and/or knowledge of the Marine industry
- Good communication skills
- Knowledge of Microsoft Windows and Office Applications
- Able to plan, prioritise and problem solve
- Knowledge of SOP systems
- To be result driven and highly motivated by delivering and exceeding targets
Why Work for LKQ
- Competitive Salary – We regularly review our salaries to keep your earnings competitive.
- Enhanced Annual Leave – Enjoy a great work-life balance with plenty of time off to recharge.
- Exciting Career Growth – Unlock personal development and career opportunities across the UK & Europe.
- Pension Contributions – We invest in your future with our contributory pension scheme.
- Life Assurance for Peace of Mind – Providing financial security for you and your loved ones.
- 24/7 Employee Assistance Programme – Confidential support for you and your family, whenever you need it.
- Exclusive Gym Discounts – Stay fit and healthy with reduced memberships at top health clubs.
- Comprehensive Healthcare Perks – Access an online GP, a hospital plan, and other wellness benefits.
- Cycle to Work Scheme – Save money while staying active with tax-free bike purchases.
- Retail & Staff Discounts – Enjoy exclusive savings on popular brands and products.