Job Advert
A rare and exciting opportunity has arisen with Sandown Motor Group for an experienced Parts Advisor at their retailer in Guildford.
The Company
Sandown Motor Group has over 30 years of experience, selling and servicing Mercedes-Benz cars. A privately owned group the Sandown name has an immensely proud heritage with Mercedes-Benz which means they are experts in this iconic brand. Their simple goal is to deliver the most outstanding service from each of their sites in Guildford, Basingstoke, Poole, Dorchester, Salisbury, Newbury, Hindhead and Epsom.
The Role
The main purpose of the Parts Advisor role is to receive all parts orders and ensure that they are accurately interpreted and promptly picked and despatched for retail, trade, and internal / workshop customers.
Main Duties:
- Developing and maintaining professional relationships with all customers to gain new and repeat business.
- Receive all parts orders, interpret customer requirements and give advice on any additional requirements or prices, matching orders against stock items and advising customers of any items that are not stocked or need to be ordered.
- Locate unavailable items from other dealerships and arrange for delivery or pass orders to stock control for orders to be raised.
- Ensuring that all orders taken are fully completed, invoiced, and despatched as scheduled and that the customer is kept fully informed of progress or of any problems.
- Make sure that all customer complaints are dealt with both speedily and effectively, referring any unresolved problems to the Parts Supervisor.
- Ensure that all Company and Trade Associations policies, procedures and minimum standards are met and that all statutory requirements including trading standards, fire, health, and safety are adhered to.
- Handle all internal and external customers and suppliers with courtesy and ensure the Mercedes-Benz experience is always delivered to all contacts.
About You
You will have previous experience working in a motor trade main dealer parts environment. You will have experience working with a dealership management system (DMS) such as Kerridge along with fabulous customer service skills, excellent time management skills and be ability to develop relationships effortlessly.
On Offer
Monday – Friday: 07.30 – 17.30 with a 1-hour unpaid break
1 in 3 Saturdays: 08:00 – 13:00 on a rota basis
Total Hours: 45 per week
Job Type: Full-time
Pay: £29, 053.00 - £33,053.00 per year
Additional pay:
- Commission pay
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Life insurance
- Referral programme
- Sick pay
- Store discount
Our Process
When applying, please include a full current CV with your current salary outlined and notice period, once this has been reviewed, we will be in touch to advise if your application will be progressed through to the next stage. The Riverside Resourcing & Consultancy recruitment process reflects our obligations under relevant UK legislation. Whilst all applications are carefully considered, we are only able to progress applications from candidates who have the right to work in the United Kingdom.
Managing your data
We care about your personal data. The General Data Protection Regulation provides you with more control and by applying to us, we consider this to be an agreement to process your personal data in support of our recruitment and selection process. Your application data is held within our secure applicant tracking system through hireful - you will be given access to a candidate zone in this system where you can monitor and manage your application and see status updates. We will communicate with you, by email or phone, throughout the recruitment process so that we can keep you updated and inform you of your application progress.