Job Summary
We are seeking a dedicated and friendly Porter to join our team. The ideal candidate will play a vital role in ensuring a welcoming and clean environment for our guests. As a Porter, you will be responsible for maintaining the cleanliness and organisation of the premises while providing exceptional guest services. This position requires strong hospitality skills and the ability to communicate effectively with guests and staff alike.
Responsibilities
- Greet guests warmly upon arrival and assist with their luggage as needed.
- Maintain cleanliness in all public areas, including lobbies, hallways, and restrooms.
- Ensure that all equipment and facilities are in good working order and report any maintenance issues promptly.
- Assist with setting up for events or functions as required.
- Provide information about the hotel’s services, amenities, and local attractions to enhance guest experience.
- Respond to guest inquiries with professionalism and courtesy, demonstrating excellent phone etiquette.
- Collaborate with other departments to ensure seamless guest services and satisfaction.
Experience
- Previous experience in hospitality or guest services is preferred but not essential.
- Bilingual or multilingual abilities are advantageous for effective communication with diverse guests.
- Strong interpersonal skills with a focus on providing exceptional customer service.
- Ability to work well under pressure in a fast-paced environment while maintaining attention to detail.
- A positive attitude and willingness to learn new skills related to the role of Porter.
Join our team and contribute to creating memorable experiences for our guests!
Job Types: Part-time, Zero hours contract
Pay: £12.21-£12.51 per hour
Additional pay:
- Tips
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- On-site parking
Schedule:
- 8 hour shift
- Night shift
Work Location: In person