Job Title: Part-Time Customer Service / Data Inputter
Location: Telford – Overnight Parcel Depot TF7 4JR
Hours: Part-Time – 20 hours per week
Monday to Friday, 14:00 to 18:00
Hourly Pay: £12.50 per hour
Job Description:
We are currently seeking a confident and reliable part-time Customer Service/Data Inputter to join our fast-paced, busy overnight parcel depot in Tweedale, Telford.
You will be working in a friendly, dynamic office environment, providing essential support to both customers and depots. The role involves a mix of telephone-based customer service, data entry, and problem-solving, all requiring attention to detail and a proactive attitude.
Key Responsibilities:
- Answering customer and depot enquiries via phone and email
- Inputting parcel and delivery data accurately into our systems
- Resolving issues efficiently and professionally
- Working closely with the operations team to ensure smooth deliveries/collections
- Providing friendly and effective service under pressure
Key Requirements:
- Strong verbal and written communication skills
- Confident telephone manner
- Good level of numeracy and computer literacy
- Typing/data entry experience essential
- Outgoing personality – team player with a positive attitude
- Previous customer service experience preferred
- Must have own transport and live in or around the Telford area
- Transport/parcel industry knowledge is a bonus
Benefits:
- On-site parking
- Supportive team environment
- Opportunity to grow in a fast-moving logistics business
Ideal For:
Someone looking for consistent afternoon part-time hours, with strong communication skills, great attention to detail, and the ability to work confidently in a fast-paced logistics setting.
To Apply:
Please send us your CV and a short cover note explaining why you'd be a great fit for this role.
Job Type: Part-time
Pay: £12.50 per hour
Expected hours: 16 – 20 per week
Benefits:
- On-site parking
Schedule:
- Monday to Friday
Application question(s):
- Do you have means of transport to and from work?
Experience:
- Customer service: 1 year (preferred)
Work Location: In person