Job Title: Part-time Sales Advisor
Reports to: Store Managers
Location: Outlet Store, Trowbridge
Sector: Luxury Retail
Hours: 0845 to 1715 with a 30-minute unpaid break
Company Background
Established in 1974, Graham & Green is a proudly independent, family-run homeware emporium. Our flagship store in Notting Hill was the first of its kind, brimming with exotic homewares scoured from far-flung corners of the world. You’ll find us in the very same spot today, alongside four additional stores across the UK. Our mission remains the same: to source the very best furniture, homeware and unique gifts that excite, inspire and bring joy.
We pride ourselves on having a colourful vibrant community where everyone feels part of the family. Whether that’s friends, family, colleagues, customers, makers or furry friends. We’re only as good as the team that forms us, which is why we’re always on the hunt for exceptional people to be a part of our special culture.
Are you looking for a new adventure? We’re hiring retail advisors who reflect our passion for eclectic, soulful homewares and strive to provide the very best in customer experience. We’re creative innovators, seeking like-minded folk with an eye for colour and design to join the G&G family. If that sounds like you, we’d love you to come explore our curious little world with us.
Job Purpose
Our Warehouse Outlet Store is full of exclusive offers such as 50% off limited edition samples, discontinued collections and selected seconds. It is also where we operate our eBay store and Outlet Instagram account from.
Key Responsibilities
- Maintaining the Graham and Green image to the highest standards
- Promoting and selling G&G’s extensive range of furniture / home furnishings
- Assisting with the visual merchandising of the store
- Assisting with moving product around store
- Uploading product to Instagram account and managing eBay store
- Dealing with customer orders over the phone
- Operating MS Navision system and till
- Ensuring that customers are extended the highest level of customer service
- Dealing promptly with Customer complaints, liaising with Customer Services in order to resolve queries and escalating complaints/queries to the right level
- Being knowledgeable and familiar with all Graham & Green products on sale to effectively assist with any customer question or concern
- Having excellent knowledge of product, delivery lead times, pricing, and history behind product
- Supporting the Manager in the day-to-day running of the Store
- Ensuring sales presence in the Store at all times
- Ensuring all stock is correctly labelled and priced
- Liaising with warehouse regarding seconds / discontinued stock
Skills/Knowledge/Experience
- A strong retail sales background - preferably luxury furniture experience
- Computer savvy, experienced with till systems
- Exceptional communicator both written and verbal
- Moving and handling experience
- Proven successful sales experience
- Familiarity with local market
- A good knowledge/appreciation of design, trends and styles
- Knowledge and experience of MS Navision processes
Behaviours/Attributes
- Determination and drive for results
- Highly organised and able to work in a busy retail environment
- Diligent and conscientious
- Team player/committed to team as well as individual goals
- Eye for colour and design
- Creative Innovator – committed to constant improvement
This is a summary of the role and the Sales Advisor is expected to undertake additional ad-hoc duties as and when necessary to fulfil the needs of the business.
Benefits
- Generous holiday allowance and birthday day off
- Discretionary bonus scheme
- Private Medical SchemeBike2Work Scheme
- Generous company discount
- A small, friendly close-knit team
- Goa Villa – reduced rates
- Company socials
Job Type: Part-time
Benefits:
- Casual dress
Work Location: In person
Expected start date: 30/09/2025