Hours: Monday–Friday, approx. 10am–3pm (flexible)
Location: Bedford (office-based, occasional client visits)
Salary: Competitive, based on experience
We’re looking for an experienced and highly organised individual to join our growing business as an Office & Operations Coordinator, supporting the Managing Director and helping keep our fast-paced company running smoothly.
This is a key role at the heart of the business – managing enquiries, coordinating internal teams, and ensuring that the promises made to clients are followed through. You’ll be the go-to person for keeping our projects, engineers, and sales team aligned and on track from an admin and communication perspective.
Who we are
We’re a medium-sized, fast-growing fire safety company based in central Bedford, currently working from a small but friendly office with plans to expand. We take pride in being professional, reliable, and people-first – and we’re looking for someone who can help us keep that promise as we scale.
Key responsibilities
- Handle incoming calls and manage general enquiries
- Provide admin support across the business, especially for the MD
- Monitor follow-up actions from sales and engineering teams to ensure consistency and client satisfaction
- Maintain and manage project documentation, client records, and schedules
- Liaise with clients to ensure high service standards are met
- Keep internal systems and processes up to date and well-organised
- Support the MD in day-to-day operations – PA skills a real advantage
- Occasionally join internal or client meetings in a support capacity
- Visit clients when required, accompanying senior team members
What we’re looking for
- Proven experience in a similar role, ideally in a growing or fast-moving business
- Strong organisational and communication skills
- Ability to proactively manage priorities and follow through on tasks
- Confident working independently and taking ownership of the office/admin function
- Excellent IT skills, especially in Excel, Word, and email platforms
- Positive, calm, and professional approach
- Experience working closely with a Managing Director or senior leadership is a bonus
Working hours
We’re ideally looking for someone to work from 10am to 3pm, Monday to Friday, but we’re flexible and open to longer hours depending on your availability and business needs.
Opportunities for growth
As the company continues to grow, there is real potential for this role to develop into a more senior position. For the right person, this is a chance to become an integral part of the leadership team, shaping how we operate and grow.
How to apply
Please apply with your CV and a short cover note explaining why you’re a good fit for this role. We are currently shortlisting candidates and will be inviting selected applicants for interviews shortly.
Job Types: Full-time, Part-time, Permanent
Pay: £14.00-£16.52 per hour
Expected hours: 25 – 30 per week
Additional pay:
- Performance bonus
Benefits:
- Company pension
Schedule:
- Monday to Friday
Application question(s):
- Do you have at least 3 years of experience in an administrative or operations role within a fast-paced business?
- This role is based in Bedford. Are you able to reliably commute to our office?
- Have you ever supported a Managing Director, senior manager, or company owner directly?
- In one or two sentences, tell us what makes you the right fit for this role.
Work Location: In person
Application deadline: 30/06/2025
Reference ID: Office & Operations Coordinator
Expected start date: 01/07/2025