Company Overview
We are a Birmingham-based managing agent working in partnership with Registered Social Landlords, specialising in supported living accommodation for vulnerable adults. Our services ensure high-quality housing management and compliance within the social housing sector. We are seeking a detail-oriented and compassionate Administrative Assistant to support our property management and compliance operations.
Key Responsibilities
- Provide administrative support to the housing and property management team
- Handle incoming queries from tenants, support workers, housing officers, and partner organisations
- Maintain accurate tenant records, tenancy agreements, and compliance documents
- Prepare and issue tenant correspondence, including rent statements, arrears letters, and notice documents
- Monitor and track property compliance (e.g. gas safety, EICR, fire risk assessments), liaising with contractors as needed
- Assist in organising property inspections and follow-ups on repairs or safeguarding concerns
- Log maintenance issues and coordinate with contractors to ensure timely resolutions
- Maintain and update internal systems (e.g., housing management software)
- Support with rent collection administration and arrears reporting
- Assist with preparing reports and documentation for partner housing associations or local authorities
- Provide general office support including post handling, filing, and stock control
Requirements
- Previous experience in a housing, property management, or social care environment (desirable but not essential)
- Strong administrative and organisational skills
- High level of accuracy and attention to detail
- Compassionate and professional communication, particularly when dealing with vulnerable tenants
- Strong IT skills, including Microsoft Office (Word, Excel, Outlook)
- Ability to manage sensitive and confidential information appropriately
- Understanding of safeguarding, data protection, and housing regulations is an advantage
- Experience using housing management systems (e.g., Pyramid, Qube, or equivalent) is desirable
Benefits
- Competitive salary and contributory pension
- 25 days holiday plus bank holidays
- Opportunities for training and professional development (e.g., CIH, IRPM)
- Supportive and inclusive working environment
- Office based in Birmingham with good transport links
Job Types: Full-time, Part-time
Pay: £12.21-£15.00 per hour
Expected hours: 37.5 per week
Additional pay:
- Performance bonus
Benefits:
- Casual dress
- Employee mentoring programme
- Free parking
- On-site parking
Schedule:
- Day shift
- Monday to Friday
- Overtime
- Weekend availability
Language:
- English (preferred)
Work Location: In person
Expected start date: 01/08/2025