Role: Non-report Claims Handler
Location: Liverpool
Working hours: Monday to Friday 9:00am to 5:30pm, 37.5 hours per week.
Salary: £25,877 to £27,671
What you will be doing:
- To manage a small portfolio of TBE claims as decisively and efficiently as possible.
- High volume of outbound calls and proactive touches on claim to establish a full report from our insured.
- Each claim will be kept for a maximum of 14 days (10 working days) at which point the claim will be re-allocated to the relevant team.
- Once liability is established and providing there is a genuine opportunity, referrals will be made to other departments to enhance further revenue streams, i.e. Intervention and Non-Fault.
- Validate all claims for indemnity and fraud concerns.
- Identify all heads of claim at the earliest opportunity to mitigate if possible and reduce claims leakage.
- Solid desktop investigations made using all available sources such as Google Maps, GB Trace, Esendex and What’s App.
- Managing claims in line with the reserving philosophy and applying a bold approach when considering closures.
- Proactive diary management to monitor and progress each claim.
- Proactive claims handling skills
- Persuasive, strong and confident communicator
- Solid desktop investigations
- Motivated self-starter
We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have over 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance.
At Acorn Insurance we provide full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business.
We celebrate difference and it’s important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves.
Why Acorn Insurance?
Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include:
- Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
- Additional Buy & Sell Holidays
- Company Sick Pay Scheme
- Company Paid Maternity & Paternity Leave
- Generous Company Pension Scheme
- A comprehensive Mental Health support system via the health assured Employee Assistance Programme (EAP)
- A wide network of mental health first aiders.
- Our very own reward and discount platform "Your tomorrow"
- Fresh fruit Deliveries twice a week
- £250 Refer a friend bonus
- Cycle to work scheme
- Free eye test vouchers and a contribution towards the frames
- Regular Employment Engagement including ongoing competitions with fantastic prizes
- Charity fundraising events
All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.
Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships.
At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate individual requirements. Whether it’s modifying equipment, adjusting working hours, or providing additional support, we aim to ensure all employees can perform at their best. If you require any reasonable adjustments, please let us know during the application or interview process, and we will work with you to ensure your needs are met.
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