Night General Assistant
Objectives:
To ensure that all guests receive a warm, memorable and personalised welcome to Mount Rooms Hotel, setting the scene for their stay. Ensure that guest needs are anticipated and that any requests are actioned. Complete administrative/cleaning tasks accurately and within given deadlines. Be responsible for the security of the hotel and its guests overnight.
Main Responsibilities:
- Ensure that the service offered is personal and memorable.
- Ensure that guest needs are anticipated and requests followed up.
- Ensure good communication with all departments throughout the hotel.
- Handle, follow up and communicate any comments or complaints.
- Be familiar with and promote hotel facilities and attractions. Assist guests with any requests eg information, making bookings, directions.
- Ensure that all tasks are completed on each shift and that a full and thorough handover takes place at the end of the shift.
- Be fully conversant with handling of reservation enquiries. Be aware of all current offers.
- Ensure you have a well founded understanding of all Hotel regulations.
- Tour all areas of the hotel on a regular basis and report irregularities to relevant departments.
- Complete all incident reports and distribute to relevant departments.
- Record any unusual occurrences or problems arising and take appropriate action.
- Ensure that guest/public areas and offices are clean and tidy at all times.
- Check in arrivals in line with hotel procedures.
- Ensure breakfast is booked in accurately.
- Be competent in showing guests around the hotel facilities.
- Report any faulty equipment to the relevant persons.
- Report for duty punctually in the correct uniform, paying attention to personal hygiene and tidiness.
- Give assistance to other departments as and when necessary.
- Support in Bistro when necessary.
- To be confident to work in the bar during shift.
- To be able to clean the hotel where required.
- Carry out any other reasonable requests.
Working days would be on a rota basis - 11pm - 7am.
Job Types: Part-time, Permanent
Pay: £12.40 per hour
Work Location: In person