Overview
We are seeking a dedicated and professional Night Porter/Cleaner to join our hospitality team. The ideal candidate will play a vital role in ensuring a welcoming and pleasant experience for our guests. As the Hotel Night Porter/Cleaner, you will be responsible for maintaining the cleanliness and organisation of the premises while providing exceptional guest services. This position is perfect for individuals who thrive in a dynamic environment and possess strong communication skills. You may also be required to attend our other sites for general cleaning duties.
Duties
- Greet guests warmly upon arrival and assist with their luggage as needed.
- Maintain the cleanliness of public areas, including lobbies, hallways, and restrooms.
- Ensure that all guest requests are handled promptly and efficiently.
- Assist with the delivery of messages, packages, and other items to guests.
- Monitor the condition of facilities and report any maintenance issues to management.
- Provide information about local attractions, services, and hotel amenities to enhance guest experience.
- Uphold high standards of hygiene and safety in all tasks performed.
Skills
- Previous experience in a hotel or hospitality environment is preferred.
- Excellent phone etiquette to handle guest inquiries effectively.
- Strong guest service skills with a focus on customer satisfaction.
- Multilingual or bilingual abilities are highly advantageous for communicating with diverse guests.
- A friendly disposition with the ability to work well under pressure in a fast-paced environment.
- Good organisational skills to manage multiple tasks efficiently.
Join our team as a Night Porter and contribute to creating memorable experiences for our guests while developing your career in the hospitality industry!
Job Types: Full-time, Permanent
Pay: From £13.00 per hour
Expected hours: 40 per week
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site gym
- On-site parking
- Store discount
Schedule:
- Monday to Friday
- Night shift
- Overtime
- Weekend availability
Work Location: In person