Company Description
Join Our Team as an Monitoring Operator in Waterlooville!
Are you ready to make a real impact on security and safety? We’re looking for an Monitoring Operator to help protect individuals and property in a high-responsibility role.
- 🚨 Position: Monitoring Operator
- 🕒 Hours: Working an average of 48 hours a week
- 💰 Pay: £27,518.40 per annum
- ⏰ Shift Patterns: 12 hour shifts - 4 days on / 4 days off, 4 nights on / 4 nights off.
- 🚗🚆Transport: Access to a vehicle or excellent transport links Must be within a 30 minute commute of Waterlooville
- 🔒 Requirements: 1-3 years customer service experience
If you’re passionate about security and want to be part of a professional team where your efforts truly matter, apply today!
Job Description
What you will do…
- Effectively process alarm activations across a variety of platforms in accordance with customer-defined specifications ensuring a duty of care to all staff.
- Manage mobile alarm call outs and provide solutions in a timely manner.
- Monitor CCTV and respond to all customer requests relating to their alarm system and escalate issues accordingly. Experience within a control room is preferred but not essential.
- Answer all calls promptly with a high level of customer service, giving assistance to internal and external customers, including liaising with third parties and contractors, as required.
- Ensure that all systems/databases are updated in a timely and accurate manner.
- Provide client reports.
Qualifications
What you will need…
- Excellent customer service skills - Able to communicate at all levels.
- Willingness to learn.
- Ability to work as part of a team.
- Attention to detail.
- Work under periods of pressure.
- Excellent interpersonal and communication skills, able to listen, to give clear and concise instructions.
- Decision-making capability.
- Computer literate - proficient in MS Office, ability to adapt quickly to new systems.
- Professional in appearance and attitude.
- Demonstrate a high level of integrity whilst dealing with sensitive and confidential situations.
- Embody and uphold the Securitas Core Values of Integrity, Vigilance and Helpfulness.
- A flexible approach to working hours including the requirement for covering of holidays and sickness.