We are looking for someone to join our Mission Control Crew (our name for Reception).
At YOTEL, we deliver a different kind of stay - smartly designed spaces and a tech-forward approach that gives guests everything they need and nothing they don't. We believe in efficiency, innovation, and brilliant people who make it all happen.
Purpose of the role
As part of our Mission Control Crew Member, you'll be the first and last smile our guests see - creating warm welcomes, smooth check-ins. and fond farewells. You'll work at Mission Control to deliver friendly , efficient, and memorable guest experiences around the clock. The role of Mission Control Crew working at YOTEL is one of continued development and never a dull shift! You will get to interact with our great guests, making sure their stay at YOTEL is seamless and that everything is working in the hotel safely and how it should – making you very important to us indeed!
Key Responsibilities
- Greet and check-n guests using YOTEL's systems and procedures.
- Provide information about YOTEL services, facilities, and the local area.
- Handle guest queries, requests, or issues with care and creativity.
- Manage check out processes, billing, and payments.
- Monitor security and health and safety standards at the front desk.
- Support the wider team with luggage assistance and replenishments
- Collaborate with housekeeping and maintenance to ensure rooms are ready and guests issues are resolved quickly.
- Champion YOTEL's brand values and deliver service that feels personal and efficient.
- Previous Customer Service or Front Desk experience - Hospitality experience is a plus
- Strong communication skills with a positive, can-do attitude
- A team player who thrives in a fast paced, every changing environment
- Confidence, curiosity, and energy
- Flexibility to work shifts including evenings, weekends, and holidays.
- A supportive and inclusive working environment
- Meals on Duty: Fuel your success with free meals on duty, ensuring your nourished and ready to conquer challenges during your work hours
- Long service incentives: Dedication deserves celebration! Our long service incentives honor your commitment with special rewards and recognition for your loyalty over the years
- Refer a Friend Scheme: Spread the word and reap the rewards
We're looking for people who love hospitality, love people, and love a little bit of fun at work. If you want to help us shape the future of hotels - apply today.