MASSIMO DUTTI REGENT STREET PERSONAL TAILOR
About us:
Massimo Dutti is a leader in the fashion industry, renowned for our sophisticated designs and high-quality materials. Our commitment to excellence extends beyond our products; we strive to create an exceptional shopping experience for our customers. We are currently seeking a passionate and dedicated Personal Tailor to join our team.
How we imagine you:
We are seeking someone with proven experience within the fashion or retail industry, preferably in tailoring or bespoke services. Somone with strong interpersonal and communication skills to effectively engage with customers and team members. A keen eye for detail and a passion for fashion and tailoring alongside the ability to work in a fast-paced environment while maintaining high standards of service.
What we expect from you:
Engage with customers to understand their preferences and requirements. Offer a diverse selection of product choices in terms of fabrics, colors, and styles to ensure personalized service.
Foster an environment where customer satisfaction is paramount. Address customer inquiries and feedback effectively, ensuring a seamless shopping experience.
Develop and maintain a tailored shopping atmosphere that prioritizes customization. Work closely with customers to provide bespoke solutions that align with their individual tastes and preferences.
Implement and monitor customer satisfaction metrics. Regularly analyze feedback to identify trends and areas for improvement, ensuring an ongoing commitment to excellence.
Lead and train the tailoring team to deliver exceptional service. Share knowledge on fabrics, tailoring techniques, and customer engagement strategies, ensuring all team members uphold the Massimo Dutti standards.
What we offer:
In addition to a competitive salary, you will also receive 25% discount to buy the latest trends in any of our brands, company pension scheme, holidays allowance of 28 days and ‘More for less’ benefit package where you can find a wide range of discounts.
Our internal talent is our greatest asset and we are proud of offering internal promotion programmes where you will find opportunities to grow, e-learning and training programmes - we never stop learning!, social projects to get involved and contribute to a better society, and much more!
We are committed to ensuring that our recruitment processes are barrier free and as inclusive as possible to everyone .This includes making adjustments for people with disability or long term conditions.