Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join:
Every day, Airbnb hosts create unique stays and experiences that allow guests to connect with communities in a more authentic way. Since our founding, over 5 million hosts have welcomed more than 2 billion guest arrivals in nearly every country worldwide.
The Supply – Stays team plays a key role in shaping these stays. As a multidisciplinary team, we partner with Hosts to conceptualize and develop high-quality, repeatable, and commercially viable offerings that align with our brand values.
Airbnb is seeking a Market Manager, with a primary focus on the UK, to support and grow our network of Hosts and Partners. This role will be part of the Supply – Stays team and report to the Territory Manager. Based in our London office, this position requires on-site presence and an ability to travel for host meetings and events.
The Difference You will Make:
This role requires candidates to be based in London and is not eligible for relocation support.
As a Market Manager, you will be responsible for managing a portfolio of professional Host accounts and ensuring a high-quality, competitive supply of stays in the UK. You will play a key role in strengthening Airbnb’s market presence by fostering strong relationships with Hosts and Partners and collaborating with cross-functional teams as the local in-market expert.
With a deep understanding of Airbnb’s mission and values, you will drive market success through strategic host relationship management, optimizing supply quality, and ensuring that Airbnb’s offerings remain competitive and aligned with guest expectations. Additionally, you will develop and implement localized supply strategies to enhance Airbnb’s presence in both established and growth markets, securing long-term success for Hosts and Airbnb alike.
A Typical Day:
- Develop and own the supply strategy for your assigned geographic markets
- Build deep knowledge of your assigned geographic markets and become the go-to source for all information relating to local trends and market dynamics for internal and external partners
- Manage professional host account relationships within the UK to ultimately meet and exceed quarterly/annual sales goals. This includes holding optimization and business reviews with your clients as well as representing Airbnb in external meetings with Professional Hosts
- Analyze data and utilize data-driven recommendations to identify and action on strategic opportunities in your region to drive increase in sales
- Educate clients on all significant product changes and cascade feedback on product and policy to the relevant internal stakeholders
- Respond to and deliver exceptional service to your professional hosts in a timely and efficient manner, occasionally traveling to your market to provide in-person support and guidance
- Work cross-functionally with public policy, legal, communication and customer support teams to ensure our long-term market success.
- Engage an entrepreneurial mindset to autonomously design, develop and execute bespoke engagement initiatives for the assigned territory.
Your Expertise:
- 6+ years of experience in account management, partner support, and/or sales, with 2+ years in the hospitality/travel industry preferred
- Fluency in English is required
- Willingness to travel regularly to your assigned market (1-2 times per quarter)
- Proven track record in managing a leads pipeline and/or book of business
- Proficiency in CRM software (Salesforce, Mixmax a plus) and managing core objects (leads, opportunities)
- Excellent communication and presentation skills, with the ability to engage clients via Zoom, Email, and In-person
- Strong quantitative skills, with the ability to interpret and apply data effectively
- Ability to work strategically and tactically, managing time, priorities, and deadlines in a dynamic, fast-paced environment
Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.