Management System Officer

General information

Vacancy Reference number

About us

At Aer Lingus, we believe in going above and beyond to connect people, places and possibilities. Whether working at the airport, in our offices or at home - every employee has a role to play in making Aer Lingus the heart of travel to, through and beyond Ireland for generations to come.
How do we do this? We Put Safety First. There's nothing more important. We Are Customer Focused. We champion the customer and go above and beyond to get things just right for them. We're Stronger Together. With a ‘how can I help?' attitude, we communicate and collaborate to achieve shared success. We Own It. We do what we say we're going to do and always follow through. We Look Forward. We build the future by embracing change today.

What we offer

As well as offering you a competitive salary, career advancement opportunities and staff travel benefits (with Aer Lingus and many other international airlines), you will also have the opportunity to work in a dynamic and collaborative environment and to join a team of amazing professionals who are passionate about the aviation industry. To learn more about the exciting benefits and opportunities that await you at Aer Lingus please visit our website.
At Aer Lingus, we embrace diversity and believe in providing equal opportunities to all qualified individuals. We are dedicated to cultivating an inclusive and respectful work environment that values employees' unique backgrounds, experiences, and perspectives. We do not discriminate based on race, gender, sexual orientation, age, disability, or any other protected status. As an equal opportunity employer, we encourage applications from all candidates who share our passion for aviation. If you have any questions or require any accommodations to support you in your application, please contact us at recruit@aerlingus.com.

Vacancy details

Role title

Management System Officer

Your role

Reporting to the Safety, Security and Compliance Manager (SSCM), the Management System Officer will be responsible for conducting assurance audits and inspections as part of compliance monitoring system as well as the effective development, administration and maintenance of the Safety Management System (SMS).

Your responsibilities as a  Management Systems Officer will include:

• Planning and conducting audits/inspections of Aer Lingus UK and its contracted/subcontracted suppliers as part of the audit program.
• Review applicable regulatory standards for each audit and preparation of documentation, including updating checklists.
• Organisation of audit opening and closing meetings to ensure that the scope of audit and any nonconformities are fully understood by the auditees and responsible Nominated Persons (NP), and timescales for closure agreed.
• Assisting NPs and responsible operational managers with root cause analysis of findings and the development of corrective action plans (CAP) when required.
• Tracking and reviewing CAPs for timely completion, accuracy, and effectiveness.
• Reviewing and processing safety reports to conclusion, including the submission of MORs to the CAA.
• Conducting safety investigations into what happened (or could have happened) and why, as directed by the SSCM.
• Development and delivery of Safety Training to employees.
• Development and coordination of change management and associated Hazard Identification and Safety Risk Assessments.
• Administration of the QPulse and Safety Net Management system databases. 
• Reporting on the results of the compliance monitoring programme and  audit plan progress, non-conformances and safety reports in weekly meetings and safety and compliance action group meetings, making recommendations for improvement.
• Generating compliance and safety statistical reports as required by the SSCM.
• Assist the SSCM in exercising the Emergency Response Plan (ERP).
• Development and production of safety communications.
• Continuously monitors changes in legal framework relevant to the management system.
• Undertaking general administrative tasks in support of an effective management system as directed by the SSCM.
• Undertaking any reasonable duties in accordance with the general role requirements and being flexible and pro-active with changing priorities and focus.
• Representing the team at departmental Safety Action Groups and other forums, including Reliability and Technical Data Review meetings.

Your qualifications and key criteria

• Significant previous experience in an Airline operations and Continuing Airworthiness (Operations Control, Crew Planning, Crew Control, Flight/Cabin Operations, CAMO).
• Good knowledge of national and international aviation safety regulations, in-depth knowledge of Regulation No 965/2012 Air Ops, Regulation No 1321/2014 - Continuing Airworthiness, Regulation No1178/2011 Aircrew.
• Auditing experience and accredited auditing qualification (ISO/IOSA Lead Auditor).
• Experience and strong knowledge of Safety Management Systems, risk management and the conduct of safety investigations.
• Knowledge of aviation legislation, regulations and protocol of both UK CAA, EASA, ICAO regulations and recommended practices.
• Organised, with proven administration skills and strong attention to detail.
• Ability to work under pressure and is structured, logical and methodical.
• Highly motivated, self-starter who’s proactive and dynamic and able to work autonomously.
• Able to demonstrate experience of producing accurate, concise and clearly written reports.
• Proven interpersonal skills – personable, tactful, diplomatic, and discrete.
• Adaptable and creative whilst respecting processes and working with clear systems and within protocols.
• Comfortable presenting training to large groups of people.
• Must have a commitment to continued professional development  and be prepared to undertake further training as required to ensure that the skills required in this role are maintained.
• Being a genuine role model by demonstrating our values in all you do.
• Self-motivated with a strong sense of ownership and ability to work autonomously while collaborating effectively with others.
• Fluent in English, both spoken and written.
• Eligible to live and work in the EU.
• Current unrestricted worldwide passport.
• Able to pass a 5-year security background check*(or be in possession of a current airside pass for the airport this position is based in the UK).

Closing Date: 21st July 2025.

At Aer Lingus, we embrace diversity and believe in providing equal opportunities to all qualified individuals. We are dedicated to cultivating an inclusive and respectful work environment that values employees' unique backgrounds, experiences, and perspectives. We do not discriminate based on race, gender, sexual orientation, age, disability, or any other protected status. If you have any questions or require any accommodations to support you in your application, please contact us at recruit@aerlingus.com.

Desirable criteria

QPulse user experience.
Safetynet user experience.
Health & Safety experience.

Division / Department

UKAOC - UK AOC Quality

Contract type

employee recruitment - permanent

Job location

Job location

United Kingdom, Manchester, Manchester Airport