JOB TITLE:
Club Cleaner
REPORTS TO:
Club Manager
RESPONSIBLE FOR:
Leisure/Health Club
LIAISON WITH:
All department HOD’s and team members and HO ME teams.
JOB PURPOSE:
Leisure Club Cleaner is responsible for maintaining a clean and hygienic environment within a leisure facility. This includes cleaning various areas like the gym, pool, changing rooms, and reception area, ensuring they meet high standards of cleanliness and hygiene. Key duties involve general cleaning tasks like dusting, vacuuming, mopping, and sanitizing, as well as maintaining supplies and reporting maintenance issues.
KEY ACCOUNTABILITIES:
Product Operations
- Cleaning: Perform a range of cleaning tasks such as dusting, vacuuming, mopping, sweeping, and polishing.
- Sanitizing: Ensure all areas are sanitized, paying special attention to high-touch surfaces and restrooms.
- Restocking: Replenish essential supplies like paper towels, soap, and toilet paper.
- Waste Management: Empty bins and dispose of waste appropriately.
- Equipment Maintenance: Maintain cleanliness of gym equipment and other facilities.
- Deep Cleaning: Follow a deep cleaning schedule to ensure thorough cleaning of designated areas.
- Following Procedures: Adhere to company policies and procedures, including health and safety guidelines.
- Customer Service: Interact with members and staff in a friendly and professional manner.
- Reporting Issues: Report any maintenance or safety concerns to the appropriate personnel.
Skills and Qualifications:
- Cleaning Skills: Proficiency in various cleaning techniques, including dusting, vacuuming, and mopping.
- Attention to Detail: Ability to maintain high standards of cleanliness and hygiene.
- Physical Fitness: Ability to perform manual tasks and handle cleaning equipment.
- Time Management: Ability to prioritize tasks and manage workload effectively.
- Communication Skills: Ability to communicate effectively with colleagues and members.
- Customer Service: Ability to interact with members and staff in a polite and professional manner.
- Health and Safety Knowledge: Understanding of health and safety regulations.
Team
- Form close working relationships with your fellow colleagues to maximize the Clubs offering.
- Look to create a can-do attitude with your fellow colleagues to maximise the Clubs opportunity to perform at the very best standard at all times.
Self-Management
- Comply with Hotel/Club rules and regulations and provisions contained in the employment handbook.
- Comply with company grooming, appearance and uniform standards.
- Comply with timekeeping and attendance policies.
- Actively participate in training and development programmes to maximise your opportunities for self-development.
- Maintain the appropriate attitude to manage your Team and maximise Member/Guest experience.
H - HAPPY HELPFUL: We aim to make their day by being Happy Helpful.
O - OPPORTUNITY TO INTERACT: We look for every Opportunity for positive interaction with our guests.
M - MOTIVATING: We motivate and inspire our members to achieve their personal goals.
E - ENGAGING ENJOYABLE: We’re engaging and aim to make every visit an enjoyable one for our guests.
Health Safety
- Familiarise yourself with emergency and evacuation procedures.
- Ensure all security incidents, accidents and near misses logged accordingly in line with company process in a timely manner and brought to the attention of the Club Management Team where applicable.
- Demonstrate a pro-active approach to operational, maintenance or facility equipment issues and escalate through the appropriate channels if applicable.
- Demonstrate a pro-active approach to pool plant maintenance and operational best practice to maximise pool water hygiene in both pool and spas in accordance with company SOP.
- Demonstrate a pro-active approach to Health Safety at all times and support the Club Management Team relating to the
Sustainable Safety Group (SSG) audit.
- Remain vigilant at all times promoting safe use of all facilities by members and guests in conjunction with Club Rules.
General
- Support the Club Management Team with the daily, weekly and monthly administration of the Club in line with company process.
- Comply with the company’s code of conduct at all times.
- Perform tasks at the level of the role as directed by the Club Management Team in pursuit of the achievement of business goals.
- Demonstrate a desire and ability to improve your knowledge and abilities through on-going training.
- Demonstrate an ability to work as part of a diverse team with colleagues from different viewpoints, cultures and countries.
- Represent the club and broader company in a suitably professional manner at all times.
PERFORMANCE MEASURES
- Metric performance
- Shield targets
- Achievement of agreed personal targets and objectives.