Lead Contract Support

CBRE
£30,289 - £38,353 a year
City of London, England
Full time
17 hours ago
Lead Contract Support
Job ID
228624
Posted
19-Jul-2025
Service line
GWS Segment
Role type
Full-time
Areas of Interest

Accounting/Finance, Administrative, Customer Service

Location(s)

London - England - United Kingdom of Great Britain and Northern Ireland

Job Title: Lead Contract Support
Contract/Dept: Finance
Reports To: Account Manager
Location: Hybrid

Job Purpose:

To provide exceptional customer service and a comprehensive financial and administrative service through leadership of the Contract Support Team on contract. Support the Finance Team with month-end and financial reporting. It is key that the Lead Contract Support understands procedures, processes and operates them to the required standard, encouraging best practice across the business.

Key Tasks:

  • Contract/ Commercial
  • To act as an initial point of escalation to assist with the control of all financial and commercial aspects of contracts
  • To assist the Contract Support in the production of supporting financial information.
  • Build and develop relationships with key business and account stakeholders.
  • Invoice Pool Management
  • Forecast with Account/ Contract Manager
  • Ensures Maintenance POs are created accurately and in a timely manner.
  • Attend and actively participate in monthly Contract Review meetings.
  • To undertake general office duties relating to the contract including:
  • Correspondence and filing
  • Minutes of meetings
  • Preparation of reports and documentation
  • Updating of electronic records
  • Material ordering and administration
  • Subcontractor's administration
  • Procurement

Finance

  • Support the preparation, delivery and actively participate in monthly Contract Reviews
  • Collating timesheets from engineers, chasing and checking quality of data
  • S1 / O1 reviews with Account/Contract Manager
  • Subcontractor Schedule
  • Manage/Support the Contract Support & Account Manager on Application billing preparation and billing of all Maintenance and Extra works
  • Supporting the monthly forecasting for the account Creation and review of management reports such as P&L, WOM, Unbilled Revenue, Debt, OPO's
  • Raising purchase orders in the absence of the Contract Support and ensuring that purchase orders are updated when changes required.
  • Reviewing open Purchase Orders.
  • Manage the contracts submission of weekly reports to include WOM, Debt, Invoice Pool and OPO updates.
  • Drive high quality financial performance to influence P&L result.

People

  • Build a Contract Support Team and ensure team is effectively utilised.
  • Lead and develop a Contract Support, providing the necessary training and development to ensure effective delivery.
  • Lead the team performance through motivation and commitment.
  • Provide knowledge and understanding to coach and support others.
  • Hold Contract Support Team Meetings to share business updates and best practice.
  • Assist in conducting appraisals annually.
  • Culture carrier and promotes best practice.
  • Ensure people records such as new starters, leavers and any changes in staff are communicated to all relevant teams (e.g. Payroll, HR, BU Coordinator).
  • 1-2-1 calls with CS
  • Provides coaching, training and support to new and existing contract support in the contract (e.g. A Super user for SI, WebQuote).
  • Overtime and expenses

Building relationships

  • Understand, anticipate and deliver customer (internal and external) needs while building effective relationships whilst optimizing contract performance.
  • Positively respond to both our internal and external customers (often in a matrix environment) through effective communication and personal accessibility/credibility.

Processes, Procedures and Reporting

  • To maintain, manage and update both manual and computer records via the site SI system relating to areas of which CBRE are responsible.
  • To support the Account Manager with the management of on site QHSE culture, reporting and initiatives Supplier Reviews, and management of key Vendor personnel
  • Actively identify/implement innovation across the Contract to enhance performance and grow the team’s knowledge.
  • Ensure company policies and procedures are adhered to consistently throughout the Contract and Contract Support Team.
  • To drive the site statutory and contractual compliance.
  • Demonstrate knowledge of procedures and processes and deliver these to the required standard.
  • Deliver and maintain compliance through the required procedures and processes through the Contract Support Team.

Success Measures

Achievement of Business Unit / Contract KPIs in line with business requirements.

Person Specification

  • Hold academic passes with at least GCSE Maths and English or equivalent.
  • Higher educational qualifications to ‘A’ level (or equivalent)
  • Higher educational qualifications; degree (or equivalent)
  • Accounting qualification or interest to move in an Accounting & Finance direction.
  • Highly computer literate
  • IT Skills to achieve key tasks and give the business a sound reporting base.
  • Superior written and verbal communication skills with strong oral presentation skills.
  • Capable of working in a matrix environment.
  • Formal training in the use of Excel, Word and presentation software packages
  • Thorough understanding of business and customer-facing environments.
  • Understands the requirements of operating in a contract environment.
  • Previous experience of a service industry role
  • Been a part of a high-performing team.
  • Operating systems such as Dynamics AX.

Skills

  • Customer focus skills with a passion for customer service.
  • Effective communication skills enabling the individual to work with clients, suppliers, and staff at all levels
  • Self-motivated and ambitious
  • Results/ task orientated, with attention to detail and accuracy
  • Excellent time management and organisational skills
  • Commitment to continuous improvement
  • Ability to work as part of a team, as well as independently
  • Calm manner, able to work under pressure and with changing demands and priorities
  • Confidential and discrete approach
  • The individual must be willing to undertake travel as the role/business requires
  • Customer Service
  • Communication
  • Integrity
  • Attention to Detail
Please Note:
All details are provided for guidance only; they do not necessarily limit the responsibilities and accountabilities of the job. Full details of employment terms are provided within offers of employment, and appropriate policies within the Company.

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