Lead Contract Support
Job ID
228624
Posted
19-Jul-2025
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Accounting/Finance, Administrative, Customer Service
Location(s)
London - England - United Kingdom of Great Britain and Northern Ireland
Job Title: Lead Contract Support
Contract/Dept: Finance
Reports To: Account Manager
Location: Hybrid
Job Purpose:
To provide exceptional customer service and a comprehensive financial and administrative service through leadership of the Contract Support Team on contract. Support the Finance Team with month-end and financial reporting. It is key that the Lead Contract Support understands procedures, processes and operates them to the required standard, encouraging best practice across the business.
Key Tasks:
- Contract/ Commercial
- To act as an initial point of escalation to assist with the control of all financial and commercial aspects of contracts
- To assist the Contract Support in the production of supporting financial information.
- Build and develop relationships with key business and account stakeholders.
- Invoice Pool Management
- Forecast with Account/ Contract Manager
- Ensures Maintenance POs are created accurately and in a timely manner.
- Attend and actively participate in monthly Contract Review meetings.
- To undertake general office duties relating to the contract including:
- Correspondence and filing
- Minutes of meetings
- Preparation of reports and documentation
- Updating of electronic records
- Material ordering and administration
- Subcontractor's administration
- Procurement
Finance
- Support the preparation, delivery and actively participate in monthly Contract Reviews
- Collating timesheets from engineers, chasing and checking quality of data
- S1 / O1 reviews with Account/Contract Manager
- Subcontractor Schedule
- Manage/Support the Contract Support & Account Manager on Application billing preparation and billing of all Maintenance and Extra works
- Supporting the monthly forecasting for the account Creation and review of management reports such as P&L, WOM, Unbilled Revenue, Debt, OPO's
- Raising purchase orders in the absence of the Contract Support and ensuring that purchase orders are updated when changes required.
- Reviewing open Purchase Orders.
- Manage the contracts submission of weekly reports to include WOM, Debt, Invoice Pool and OPO updates.
- Drive high quality financial performance to influence P&L result.
People
- Build a Contract Support Team and ensure team is effectively utilised.
- Lead and develop a Contract Support, providing the necessary training and development to ensure effective delivery.
- Lead the team performance through motivation and commitment.
- Provide knowledge and understanding to coach and support others.
- Hold Contract Support Team Meetings to share business updates and best practice.
- Assist in conducting appraisals annually.
- Culture carrier and promotes best practice.
- Ensure people records such as new starters, leavers and any changes in staff are communicated to all relevant teams (e.g. Payroll, HR, BU Coordinator).
- 1-2-1 calls with CS
- Provides coaching, training and support to new and existing contract support in the contract (e.g. A Super user for SI, WebQuote).
- Overtime and expenses
Building relationships
- Understand, anticipate and deliver customer (internal and external) needs while building effective relationships whilst optimizing contract performance.
- Positively respond to both our internal and external customers (often in a matrix environment) through effective communication and personal accessibility/credibility.
Processes, Procedures and Reporting
- To maintain, manage and update both manual and computer records via the site SI system relating to areas of which CBRE are responsible.
- To support the Account Manager with the management of on site QHSE culture, reporting and initiatives Supplier Reviews, and management of key Vendor personnel
- Actively identify/implement innovation across the Contract to enhance performance and grow the team’s knowledge.
- Ensure company policies and procedures are adhered to consistently throughout the Contract and Contract Support Team.
- To drive the site statutory and contractual compliance.
- Demonstrate knowledge of procedures and processes and deliver these to the required standard.
- Deliver and maintain compliance through the required procedures and processes through the Contract Support Team.
Success Measures
Achievement of Business Unit / Contract KPIs in line with business requirements.
Person Specification
- Hold academic passes with at least GCSE Maths and English or equivalent.
- Higher educational qualifications to ‘A’ level (or equivalent)
- Higher educational qualifications; degree (or equivalent)
- Accounting qualification or interest to move in an Accounting & Finance direction.
- Highly computer literate
- IT Skills to achieve key tasks and give the business a sound reporting base.
- Superior written and verbal communication skills with strong oral presentation skills.
- Capable of working in a matrix environment.
- Formal training in the use of Excel, Word and presentation software packages
- Thorough understanding of business and customer-facing environments.
- Understands the requirements of operating in a contract environment.
- Previous experience of a service industry role
- Been a part of a high-performing team.
- Operating systems such as Dynamics AX.
Skills
- Customer focus skills with a passion for customer service.
- Effective communication skills enabling the individual to work with clients, suppliers, and staff at all levels
- Self-motivated and ambitious
- Results/ task orientated, with attention to detail and accuracy
- Excellent time management and organisational skills
- Commitment to continuous improvement
- Ability to work as part of a team, as well as independently
- Calm manner, able to work under pressure and with changing demands and priorities
- Confidential and discrete approach
- The individual must be willing to undertake travel as the role/business requires
- Customer Service
- Communication
- Integrity
- Attention to Detail
Please Note:
All details are provided for guidance only; they do not necessarily limit the responsibilities and accountabilities of the job. Full details of employment terms are provided within offers of employment, and appropriate policies within the Company.