About The Role
Main Purpose of Role:
Reporting to the Area Manager, the role holder will support and guide their team of operatives to ensure exceptional service levels are provided to our client and the
community.
Key Result Areas
Operational Excellence:
- Ensure that the team provides a first-class service to our client and the community
- Plan and issue daily tasks to team of operatives and ensure that these are completed on time and to the required standard
- Monitor FaceGo functionality and report potential issues
- Hold daily briefings with operatives and communicate any relevant messages and updates as required
- Ensure adherence to health and safety regulations
- Ensure audits and checklists are completed accurately and on time
- Conduct regular inspections
- Complete required cleaning duties to the highest standard and in line with Company and Client procedures
- Report any areas of concern to the Area Manager
- Report immediately incident and accidents to the Area Manager
- Ensure that stock levels are properly maintained and provide information to the Area Manager to ensure appropriate purchasing
- Ensure that all chemicals and products used for cleaning are stored and used according to the manufacturers instructions and directions to ensure a safe working environment and minimise risk of accident and injury
- Maintain and store all allocated equipment and ensure that appropriate, well-maintained and properly serviced equipment is used at all times Offer support to the Area Manager with covers in the surrounding contracts/ area to F27
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Client Satisfaction
- Build and maintain successful relationships with client representatives and respond to their needs in a timely manner
- Effectively communicate with the client on a regular basis to identify issues or areas of concern
- Attend weekly client meetings and follow-up on all matters raised, report to Bidvest Noonan all issues raised without delay
Financial Performance
- Ensure that team working hours and consumables remain within the allocated budget
- Support Area Manager Provide to achieve Key Performance Indicators
- Daily monitor and update Time Gate as required
- Provide weekly Flash reports to management team
- Report all TimeGate issue in a timely manner
Leadership and People
- Build and maintain successful relationships with team of operatives that fosters a culture of communication, engagement and respect
- Arrange cover for annual leave/sickness absence
- Address any queries that arise from the team
- Ensure that all Company and Client policies and procedures are adhered to
- Escalate employee relations issues/concerns to the Area Manager
- Support management team in all HR required processes
- Conduct Monthly Toolbox talks
- Conduct Daily hand over with the Evening Supervisor
- Communicate and collaborate closely with the evening supervisor to ensure smooth service delivery and appropriate tasks/team management
Skills and Abilities
- Strong customer focus in delivering and improving service
- Communication and interpersonal skills
- Flexible and adaptable
- Attention to detail
- Maintaining accurate records
- Working as part of a team
- Problem solving
Competencies
- Communication
- Compliance
- IT Skills
About Us
Bidvest Noonan is a team of 27,000 passionate and customer-focused people. We work together to deliver exceptional service and value to customers across the UK and Ireland. We recruit great people to deliver our services and we provide them with the resources, training, and direction they need to do their best work.
We always put people first. Our people are exceptional and go the extra mile to deliver outstanding services. We celebrate and recognise their successes at every opportunity. At Bidvest Noonan, we strive to make each person feel appreciated, engaged, and supported so that they can reach their potential, knowing it has a positive impact on our overall success.
Bidvest Noonan is highly committed to creating an inclusive environment where everyone can feel valued and respected. We are delighted to welcome applicants from our Armed Forces community and people from diverse backgrounds and identities.