Role Overview
We are looking for a Junior Customer Engagement Officer to join our team and support our customer interaction initiatives. In this role, you will assist in engaging with clients and customers across various channels, ensuring positive experiences that strengthen brand loyalty. This position is ideal for someone enthusiastic about marketing, communication, and customer service.
Key Responsibilities
- Engage with customers through calls, emails, and on-site interactions.
- Represent client brands professionally and positively.
- Support marketing campaigns by collecting customer feedback and insights.
- Assist in planning and executing promotional activities and events.
- Maintain accurate records of customer interactions and report findings.
- Collaborate with the marketing team to enhance customer engagement strategies.
- Ensure high standards of customer service at all times.
Skills & Qualities
- Strong communication and interpersonal skills.
- Energetic, approachable, and customer-focused.
- Organised and able to manage multiple tasks simultaneously.
- Team player with a proactive and positive attitude.
- Comfortable working in a fast-paced, dynamic environment.
- Previous experience in marketing, customer service, or engagement is a bonus but not required.
What We Offer
- Hands-on experience in customer engagement and marketing.
- Training and support to develop your career.
- Opportunities to work on exciting campaigns and events.
- A collaborative and friendly working environment.
- Clear pathways for growth within the company.
Ready to kick-start your marketing career?
If you are enthusiastic, ambitious, and ready to gain valuable on-site experience, apply today with your CV.
Job Type: Full-time
Pay: From £30,000.00 per year
Benefits:
- Additional leave
- Bereavement leave
- Company events
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Sabbatical
- Sick pay
Work authorisation:
- United Kingdom (required)
Location:
- Manchester M2 (required)
Work Location: In person
Application deadline: 31/08/2025
Expected start date: 01/09/2025