About the Role:
As an IT Support Technician, you'll provide front-line IT support to the organization, working on licensing requests, onboarding/offboarding, physical desk setups, general troubleshooting, as well as other tasks in partnership with the rest of the IT team in a fast-moving, dynamic creative environment. The chosen candidate must have excellent interpersonal and communication skills with an overall desire to learn and grow. This is an in-office position that requires travel between the London-based studios, providing support as required.
This in-office role is ideal for someone eager to grow their technical knowledge and be part of a supportive, creative team. If you want to join an environment where learning, problem-solving, and team spirit are valued, we’d love to hear from you!
Main Responsibilities
- Provide Front-Line Support: Be the first point of contact for technical issues, managing troubleshooting efforts and ensuring fast resolution.
- Manage Onboarding & Offboarding: Facilitate seamless IT setup for new hires, freelancers, and contractors and handle offboarding processes.
- Provide in-person technical support and assistance with meeting room hardware, device upgrades, replacements and other in person technical support needs
- Maintain documentation of tasks performed as part of a ticketing process
- Create user guides and other documentation
- Undertake other tasks assigned by the IT leadership team
Outcomes for Success
- Quick Technical Resolutions: All technical requests are resolved promptly, minimizing downtime.
- Efficient Onboarding: New employees are set up with IT tools smoothly and on time.
- Accurate Documentation: User guides and task logs are clear, thorough, and regularly updated.
- Collaborative IT Environment: You actively contribute to a positive and productive team dynamic.
- Adaptability in Support Operations: Off-hours or complex tasks are handled efficiently and effectively.
About You:
Qualifications & Skills
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Foundational Knowledge:
- Basic understanding of MacOS and Windows operating systems.
- Familiarity with network fundamentals, such as DHCP and DNS.
- Knowledge of permissions management and administration.
- Proficient in Microsoft Office and Google Workspace.
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Preferred Certifications:
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A+, CompTIA, or Google IT Support Professional certifications.
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Experience:
- Previous experience in creative studios is a plus.
- Knowledge of Slack and Google Workspace tools is preferred.
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Soft Skills:
- Excellent organizational, time management, and problem-solving skills.
- Ability to work off-hours or rotating shifts when needed.
Character Traits
- Clear Communicator: You have excellent interpersonal and written communication skills.
- Problem-Solver: You remain calm and logical when troubleshooting technical challenges under pressure.
- Team Player: You thrive in a collaborative environment and enjoy helping colleagues succeed.
- Curious & Adaptable: You're passionate about learning new skills and embracing changing priorities.
- Proactive & Organized: You manage your time efficiently, anticipating potential issues before they arise.
Physical Demands & Working Environment
- Sitting / Standing for extended periods, stooping and kneeling
- Ability to communicate effectively with verbal, visual, and listening skills
- Close visual work on a computer terminal.
- Dexterity of hands and fingers to operate any required equipment and to operate computer keyboard, mouse, and other technical instruments.
- Able to lift and carry heavy equipment, up to 50 pounds/ 23 kilos.- (e.g. switch and server installs)
- Ability to climb ladders and work on raised platforms.
- Ability to comfortably use tools such as screwdrivers and pliers
- Able to participate in written and oral communications
Salary Pay Range£35,350—£50,000 GBP