Fuelled Group Ltd
Fuelled is an innovative insurance brokerage, nestled in the Malvern Hills, that has recently become B-Corp certified and pledged to the 1% for the planet. Our ethos is to not only delivery exceptional service to our clients, but to also provide an outstanding place to work.
We are leading the way in the industry with our B-Corp scores, particularly through our employee and community sectors in view of several factors. We encourage ongoing training for each employee via our in house training programme, which can be complimented by external courses as required. Furthermore, employee well being is supported via local community charity days, flexible working policies and a wellbeing app for each employee - which encourages a healthier lifestyle with monetary bonuses.
Position Overview:
We are seeking a proactive Customer Success Executive to join our Servicing Team. This role is ideal for a confident and sociable individual with a strong understanding of insurance policies and client needs. You will be responsible for managing policy renewals, identifying opportunities for cross selling, and conducting interim check-ins to ensure our clients receive a 5-star service.
Key Responsibilities:
Client Management: Build and maintain strong relationships with clients, ensuring their insurance needs are met effectively.
Policy Reviews: Conduct thorough policy reviews at renewal, aligning coverage with evolving client requirements.
Cross-Selling: Identify and confidently recommend additional insurance solutions that add value to the client.
Proactive Engagement: Reach out to clients at key touchpoints throughout their policy term to ensure satisfaction and address any gaps.
Service Excellence: Uphold Fuelled’s high standards of customer service, acting as a trusted advisor to clients.
Collaboration: Work closely with internal teams to deliver seamless client experiences.
Experience
- 2+ years experience in a customer service or sales role within insurance
- Excellent verbal and written communication skills
- Confident phone manner
- A passionate problem-solver
- Excellent organising skills
- Self-motivated – can work alone and as part of a team
- Willingness to learn and adapt in a dynamic business environment
- Tech-savvy
Job Types: Full-time, Permanent
Pay: £25,000.00-£30,000.00 per year
Benefits:
- Canteen
- Casual dress
- Company events
- Company pension
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Flexitime
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Paid volunteer time
Application question(s):
- Do you have insurance experience?
Work Location: In person