About the Role:
Are you a dynamic communicator with a passion for customer service? We’re looking for a positive, energetic, and proactive Inbound Customer Service Advisor to join our growing team. If you're ready to make an impact and help customers while representing a variety of exciting brands, then we want to hear from you!
In this role, you’ll be the voice of our clients, engaging with customers through inbound calls, ensuring they have an exceptional experience with every interaction. You’ll be supporting customer needs, providing information about our client’s services, and resolving any queries in a professional and friendly manner. No two days are the same, and we love it that way!
What You'll Do:
- Provide Outstanding Customer Support: Handle inbound customer calls with enthusiasm, addressing queries, offering information, and resolving concerns swiftly.
- Build Strong Relationships: Represent our client’s brand, ensuring every customer interaction reflects their values and high standards of service.
- Problem-Solve with Precision: Use your initiative and problem-solving skills to resolve issues, ensuring customers leave each call satisfied.
- Stay Engaged & Positive: Provide helpful, clear, and accurate information to customers, keeping your energy high and your communication friendly and professional.
What We’re Looking For:
- Customer-Centric Mindset: You genuinely enjoy helping others and have a natural ability to build rapport with customers over the phone.
- Strong Communication Skills: Your verbal communication is clear, concise, and empathetic. You make each customer feel valued and heard.
- Adaptability: You thrive in a fast-paced environment and can adjust to a variety of client campaigns and customer needs.
- Team Player: You collaborate well with colleagues to ensure customers always get the best experience.
- Attention to Detail: You stay organized and ensure all information is recorded accurately, no matter how busy things get.
Why Join Us?
- Exciting Opportunities for Growth: There’s always room for advancement, whether you want to move up the career ladder or explore new areas of the business.
- Dynamic and Supportive Environment: Join a team where you’ll feel supported and motivated to do your best every day.
- Flexible Hours: We understand the importance of work-life balance and offer flexible shifts to suit your needs.
- Fun and Collaborative Culture: Work alongside a passionate team that’s committed to success, but knows how to have fun too!
Requirements:
- Previous experience in a customer service or client-facing role is a plus, but not essential.
- Strong communication skills with a focus on delivering exceptional customer experiences.
- Ability to work in a fast-paced environment while staying calm under pressure.
- A positive, can-do attitude and a willingness to learn.
- A high school diploma or equivalent is required.
If you're looking for a new challenge where you can showcase your skills, help customers, and be part of an amazing team, apply now to become our next Inbound Customer Service Advisor!
We look forward to hearing from you!
Job Types: Full-time, Part-time
Pay: £24,000.00-£26,000.00 per hour
Benefits:
- Company events
- Company pension
- Employee discount
- Store discount
Work Location: In person