Brand Holiday Inn
Contract 40 hours per week
Work location Holiday Inn Lime Street
Reports to Housekeeping Manager
What you’ll be doing!
You will be responsible for the Housekeeping team and ensuring that all Brand Standards are met in relation to bedrooms and cleanliness throughout hotel. You will check and audit bedrooms before they are released for check-in as well delegating additional work, for example job of the day.
You will support the Housekeeping Manager with People Management such as absence and performance. You will also work with your Line Manager to complete success reviews, identifying talent for the future and developing your team.
Who You’ll Be working for!
Holiday Inn Liverpool City Centre is located in the heart of Liverpool with access to all areas of the city only a short walk away, whether it is Music, Bars, Restaurants or Museums and Culture, we have it all!
At Holiday Inn Liverpool we provide a friendly, relaxed and welcoming atmosphere with an enthusiastic, caring and passionate team. We thrive on providing fantastic customer service and ensuring our guests stays are amazing. This is where you come in! Can you wow our guests? If so, this could be role for you.
The hotel is modern throughout and provides a variety of services ranging from Food & Beverage to Conferences, Private parties or Functions as well as high spec accommodation.
The Hotel has a family feel and a real sense of togetherness when looking to achieve our goals.
Our Values
At Centre Island you’ll be joining a growing family of 9 hotels with over 600 employees. At Centre Island whichever of our branded IHG hotels you work in we deliver the brand with Centre Island Values. All our employees are engaged, enthusiastic who have Centre Island personality.
We believe our values are an integral part of our business and our teams strive to always:
- Act with INTEGRITY and CARE
- ENGAGED with customers and colleagues alike
- Have PASSION and take OWNERSHIP in everything they do
- Strive to be CREATIVE to continuously improve
What we offer you!
· 28 Days Holiday pro-rated increasing to 33 days after your 5th year of Service
· Worldwide benefits programme for reduced price rooms & food and Beverage in IHG hotels
· In house rewards and recognition program
· Long Service Awards
· Uniform provided
· Career progression opportunities
Job Profile
Main Duties and Responsibilities:
- Assign duties for the housekeeping team
- Check bedrooms and Public Areas to ensure cleanliness and Brand Standards are met
- Update Hotel system to ensure bedrooms are ready for check in
- Support the learning and development of the team
- Respond to guest requests or complaints
- Manage the lost property process
- Stock management – stock counts and ordering of supplies
- Support Manager with recruitment and selection
- People Management and ensuring HR policies and procedures are followed
- Ensure all rooms are covered, and support room attendants if required
The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities and other duties will be required
Job Types: Full-time, Permanent
Pay: £13.35 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
- Free parking
- On-site parking
Experience:
- Hotel Housekeeping: 1 year (preferred)
Work Location: In person
Reference ID: HSKP SPV 120825