Salary: from £25,480 to £27,560
Gratuities are allocated on a points basis, depending on development tiers. Although variable, average levels are projected as being from £240 to £550 per month.
Hours: 40 hours per week.
Learn from the best.
Be part of a great team.
Work in a stunning location.
THE ROLE OF HOUSEKEEPER
The housekeeping department is a busy hub of activity, so you will never be bored with us. All our rooms are individually styled bedrooms so if you have a keen eye for perfection, our hotel is full of inspiration. We are like no other standard hotel, we have lots of little quirks, personality and luxury in our rooms – just one of the reasons our housekeeping team enjoy working here.
This department is at the heart of Gilpin and we believe our housekeeping team are true gems who aim to make the guest stay truly memorable.
A Housekeeper
- Cleans all the public areas of the hotel, restaurant areas, guest toilets, stairs and corridors.
- Cleans the guest bedrooms and bathrooms, makes beds to the required standard.
- Replenishes the rooms with tea, coffee and accessories etc and tops up shower gel, soap, shower accessories etc.
- Maintains the laundry, washing, drying and folding of towels and robes.
- Keeps the housekeeping area and the hotel laundry clean and tidy.
- Undertakes regular turndown shifts.
- Cleans communal staff areas, in particular the staff canteen area and toilets – replenishes soaps, toilet rolls, mopping the floor etc.
- Takes responsibility for maintaining the Hotel staff buggies, keeping them clean and well stocked.
- Reports any maintenance issues or damage to the Head Housekeeper in a timely manner, escalating to the Estates Team as required.
- Aids reception with any guest requests that fall within the housekeeping ability to provide.
- Reads the standard operating procedures and complies with the expected hotel standards.
- Maintains a clean, tidy, organised and safe working environment at all times.
- Is presentable at all times in clean pressed uniform (if applicable), with long hair tied back. Attention to personal hygiene is also extremely important.
Skills and Experience Required for the Role
- Previous experience in a similar level of establishment is preferred.
- Previous guest facing experience is essential.
- Strong teamwork and communication skills to effectively collaborate with the FOH team.
- Flexibility to work evenings, weekends, and holidays, as per the demands of the business.
- The ability to speak with guests with a smile, deal with complaints or issues and escalate to the relevant department or manager where appropriate.
- Good health and a general level of fitness is required as housekeeping is a physical role.
- Is adaptable to rota changes and is able to respond to urgent issues in a helpful and calm manner, prioritising guest and staff welfare in the first instance.
- Ability to work in a busy environment and under pressure.
- Ability to work under own initiative.
- Excellent organisational skills.
- Strong sense of need for achievement of goals and success.
- High level of motivation, determination and commitment.
- To undertake additional or other duties or work as necessary to meet the needs of the business.
- A good level of English is desirable.
- Can act as a First Aid Aider or Fire Warden in the event of an accident or emergency.
LIVING AND WORKING IN THE LAKE DISTRICT
Work hard but really enjoy your days off? There's nowhere better to do that than in the beautiful Lake District. As well as the traditional hospitality jobs at Gilpin Hotel and Lake House, you can also be an accountant, an electrician, a marketeer, and much more… the opportunities are endless!
LOVE & LAUGHTER - WE LOVE WHAT WE DO - JOIN US AS OUR HOUSEKEEPER
Many of our guests come to Gilpin for very special celebrations, investing time, money, expectations, memories and feelings into their stay with us. Our job is to help create the magic, sowing the seeds for lasting happy memories with five star service, and a lot of love and laughter.
THE WORLD IS YOUR OYSTER - WE WILL TRAIN & DEVELOP YOU
Our aim is to grow and encourage our team to develop from the day they first join us, right through their time with us. We’ll give every team member the skills and knowledge they need to do their jobs and will then support them to get the career they want. We are happy, delighted even, when people tell us they want to grow into new or different roles too.
WHAT’S IN IT FOR ME?
SOCIAL
Staff social events, activities and parties throughout the year.
FOOD
Home-cooked meals on shift. A breakfast of toast and cereal is free, and available at all times. We also have snacks and tasty treats available throughout the day.
GYM MEMBERSHIP
Free use of a local gym fitness room and classes, swimming pool, steam room, sauna and hot tub.
TREATS - DINING & HOTEL STAYS
Discounted rates in our restaurants, as well as amazing opportunities to stay at other Relais & Châteaux and Pride of Britain hotels from just £150 per night!
FRIENDSHIP & FUN
There are around 150 of us in Team Gilpin, but we’re not a big international hotel. We love what we do and believe it’s important to have a friendly warm atmosphere behind the scenes as well as out front. We are family run with a strong team of managers who really look after, look out for and nurture our teams. We have a lovely, friendly, close-knit team, where great friendships are made (often long term). We believe in enjoying what we do!
Relocation assistance may be available.
Staff transport provided free between staff houses and hotel.
For more information see https://thegilpin.co.uk/join-our-team
Job Types: Full-time, Permanent
Pay: £25,480.00-£27,560.00 per year
Benefits:
- Canteen
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free or subsidised travel
- Gym membership
- On-site parking
Work Location: In person