We've had our best team ever this season but sadly one of our General Assistants has to leave us soon to support a family member. Could you be their replacement? .
We are a looking for an experienced, quality Hotel General Assistant to join our award winning, small and friendly hotel team . Ideally start late August and work until the end of October. Live in accommodation (no charges) and staff food on and off duty (no charges) are available.
Our small Highland hotel, Eddrachilles, is in the northern Highlands, on the A894 (North Coast 500), about 2.5 miles south of Scourie, 40 miles north of Ullapool. This is a remote location with limited public transport, natural beauty rather than night clubs.
The role is operational (not management) and wide-ranging, although it does not include bar work. Your rota would include a mix of shifts including:
- housekeeping;
- waiting on tables;
- laundry;
- washing up & clean down kitchen duties
- occasional front desk, check-ins and check-outs.
Please note, although training will be provided, you need to be able and willing to do all of these tasks to a good standard, it's too small a team for specialists.
The rosters are typically 5 worked days in every 7 and include some early starts (0715). There would be a mixture of split shifts and work through shifts and around half of your shifts would be housekeeping/laundry and half on table service.
Eddrachilles won "Best Seasonal Hotel in Scotland" 2023-24 from Hotels of the Year - Scotland , we won Best Small Romantic Destination Scotland 2024-25. We' also hold 3 Stars Highly Recommended from the AA. There's a lot to live up to! Our focus is on high standards of guest service, in the words of Cesar Ritz we are: "ladies and gentlemen looking after ladies and gentlemen". We aim, however, for our team to be busy but not frantic .
Eddrachilles Hotel has 10 guest bedrooms . Most guests stay multiple nights and include birdwatchers, hill walkers, and NC500 adventurers as well as returning guests who love spending time in this stunning, remote Highland location. Typically they are more mature couples although we welcome children 12 years and above in our accommodation and of any age for dinner.
You will need to demonstrate in your cv and interviews:
- Experience in each of the duties with a good level of competence in most.
- A passion for hospitality and an understanding of good customer service
- An eye for detail a commitment to getting those details right
- Experience of working in a small independent hotel and formal restaurant.
- Good spoken English
- Resilient, Self Starter, and Honest
- The right to work in the UK (we'll need to see documents!). Sorry, no sponsorship available
- Teamworking: enthusiasm, sense of humour, self starter, good time keeper, reliable
- A love of dogs;
We offer:
- from £13.50 per hour
- Share of tips
- Rotas typically 38-42 hours per week over 5 days
- Statutory sick pay and holiday pay
- Workplace pension
- Free live-in accommodation (own single room, shared bathroom)
- Staff food
- Free WiFi (it's slower here than in cities)
- Use of shared staff car (clean driving licence required, mileage charges apply)
- Season contract, ending late October
Eddrachilles Hotel is right on the coast (seashore at bottom of the garden) and likely to suit someone who enjoys outdoor activities or who wants a sense of space and nature. To get the most of the location, a driving licence will be helpful as there's very little public transport. There's a shared staff car available.
On the positive side, this is a great place to save money an d most of our team travel in the winter from the money they have saved. We also have a very good rate of repeat returners in the team .
Eddrachilles Hotel is fully accredited by the Real Living Wage Foundation.
Job Types: Full-time, Fixed term contract
Contract length: 7 months
Pay: From £13.50 per hour
Expected hours: 38 – 42 per week
Additional pay:
- Tips
Benefits:
- Discounted or free food
- Employee discount
- Free flu jabs
- On-site parking
- Sick pay
Experience:
- Hotel & Accommodations Guest Services Staff: 1 year (required)
Language:
- English (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
Expected start date: 26/08/2025