Arc provide supported accommodation and outreach services to those experiencing homelessness in Somerset. We are looking for Hostel Support Staff to join our night team and provide overnight housing management, client support, care and supervision to clients living in our 24-hour supported hostel.
As Hostel Support Staff, your responsibilities will be but not limited to...
- Monitoring and promoting the wellbeing of clients
- Actioning any safeguarding concerns in line with Arc policies and procedures
- Providing onsite responsive support to clients
- Continually perform dynamic risk and wellbeing assessments
- Provide and support onsite activities and maintain accurate records of daily activities, incidents, and resident interactions.
- Ensuring the security and safety of all clients and staff by adhering to safety protocols
- Supporting Arc in upholding its health and safety standards within its properties, continually assessing for hazards and following Arc’s procedures
- Supporting daily services to clients, including meal service
- Assisting external agencies accessing the service
- Helping to maintain a calm, respectful environment, ensuring all clients adhere to hostel rules.
- Responding to urgent or crisis situations by offering immediate support and intervention, ensuring the safety and well-being of clients.
- Working with local authorities and emergency services when necessary.
Salary and Benefits:
£29,555 per annum with an additional £3,318.00 per annum unsociable hours allowance
Free parking
Sick pay
Health and wellbeing insurance plan.
Arc hold a Silver Standard Investors in People Award and are committed to providing a supportive workplace, learning and development opportunities and an inclusive environment.
Hours:
This is a permanent full-time role working 4 on 4 off rolling rota
42.5 hours per week 20:00-08:00
Location: Lindley House - Taunton
We are looking for:
Candidates with experience of working with people with multiple disadvantages or have worked with people who are or have been homeless and have an understanding of the issues surrounding people with complex needs, such as substance misuse or mental health issues.
You will be empathetic and passionate about doing something to support often vulnerable people, and with a commitment to equality, diversity and inclusion. Able to motivate an enthuse others, you will be capable of working on your own initiative or in teams, remain calm under pressure and be good at handling situations of conflict.
With good verbal, written and technical communications skills and a knowledge of the local homelessness services, housing options and support systems and you will be keen to develop, learn and share your skills and knowledge.
All applicants will need to have an enhanced DBS check.
We are particularly keen to hear from those with lived experience of previous homelessness, substance misuse, being in care and/or an offending background or similar social issues.
For a full list of our essential and desirable criteria, please download our job description at www.arcinspire.co.uk/jobs
To apply:
Please download the full job description and personal specification at www.arcinspire.co.uk/jobs
If the role is right for you, please complete the application form and return to recruit@arcinspire.co.uk
We will not be accepting applications without a completed application form.
Please include the job title as your email subject so we know the role you’re interested in.
The closing date for applications is Sunday 31st August, with interviews planned for Monday 8th September
Note on Sponsorship: We regret to inform you that at this time, we are unable to offer sponsorship for work authorisation for this role. Therefore, candidates must possess valid authorisation to work in the UK without requiring visa sponsorship.
Job Type: Permanent
Pay: £29,555.00 per year
Benefits:
- Casual dress
- Company pension
- Cycle to work scheme
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
- Sick pay
Schedule:
- 12 hour shift
- Night shift
Language:
- English (required)
Work Location: In person
Application deadline: 31/08/2025