Job Summary
We are seeking a friendly and professional Host to join our dynamic team. The ideal candidate will be the first point of contact for our guests, ensuring a warm welcome and a positive dining experience. This role requires excellent communication skills and a passion for providing exceptional guest services in a fast-paced environment.
Duties
- Greet guests upon arrival with a warm and friendly demeanour.
- Manage reservations and seating arrangements efficiently to optimise guest flow within a well established system of parameters, using ResDiary.
- Assist guests with inquiries, providing information about the menu, specials, and restaurant services.
- Communicate effectively with kitchen and service staff to ensure smooth operations.
- Handle phone calls with professionalism, taking reservations and answering guest queries as needed.
- Support the overall hospitality experience by helping other team members as required.
- This position will be based at Salt Uppermill and will cover the restaurant's operations as well as our sister site 'The Waggon Inn's' operations, dealing with large party bookings, pre-orders and deposits, enquiries for private dining experiences and small function opportunities.
Experience
- Previous experience in guest services within a hotel or restaurant environment is essential.
- Knowledge of how a restaurant booking system works to optimise customer flow and is essential to the overall success of a hospitality operation is key. Understanding of ResDiary would be desirable but not essential.
- Strong communication skills, with an emphasis on phone etiquette and interpersonal interactions.
- A genuine passion for hospitality and helping others is crucial for success in this role.
- Ability to remain calm under pressure while managing multiple tasks effectively.
If you are enthusiastic about providing outstanding service and creating memorable experiences for guests, we encourage you to apply for this exciting opportunity as a Host. We invite you to apply with a matching cover letter via email outlining how you feel you would match to the available position.
Job Types: Full-time, Part-time
Pay: £12.50-£13.00 per hour
Benefits:
- Company pension
- Employee discount
- Free parking
- On-site parking
Experience:
- Hospitality: 4 years (required)
- Host/hostess: 1 year (required)
Work Location: In person