Hospitality Coordinator, Sandcroft London
The Hospitality Coordinator supports many aspects of the meetings and offerings at a dedicated
location in accordance with Convene's vision, mission, and values including our core principles.
What you will do:
- Effectively communicate via verbal and written correspondence with all levels of
- Work dynamically and prioritize departmental functions to meet deadlines
- Approach all encounters with guests and employees in an attentive, friendly, courteous,
- Enter and input visitors
- Problem-solving/requests at the desk
- Liaison with the Operations Team along with WP-Members; assist with Robin (Room
sorting/delivering mail & packages, and Onboarding new WP-Members
- Lead show rounds when applicable
- Assist with service execution; set-up and breakdown, and support during peak periods
- Assist with coordination for setup and execution of all functions with the Service,
- Keep Welcome Desk clean/organized; responsible for badge printing and stocking of
- Keep coat room clean/organized
- Orchestrate and set up Surprise & Delights for WP-Members and/or Site Tours
- Order office supplies
- Check-in guests with proxy click and show reception/nourish area
- Escort meetings guests when needed
- Manage lost and found
- Building Requests- Cleaning
- Assist the Conference & Events Manager and Chef with scheduling and administrative
- Create and maintain positive relationships with building management and landlord
- Develop and maintain positive client relationships
- Ensure Standard Operating Procedures and Brand Standards are being adhered to and
- Platform use in: Salesforce WXM Portal, ProxyClick, Envoy, GoParrot, Square, Robin,
What We Look For:
- Ability to work effectively with clients
- Flexible and long hours sometimes required
- Ability to move, lift, carry, push, pull and place objects up to 25 pounds without assistance
- Ability to reach overhead and below the knees, including bending, twisting, pulling, and
- Ability to stand, sit, or walk for an extended period of time
- Basic knowledge of Audio/Visual equipment set up and usage