Canal Restaurant – Newly Opened - Head Waiter
About Us
From the super creative team behind Crispin and Bistro Freddie, the newly opened Canal is our latest venture, a vibrant, waterside restaurant and bar located on the edge of Westbourne Park. Built around seasonal cooking, natural wines, great music, and genuine hospitality, Canal is quickly becoming a local hub and destination in its own right. We’re now looking for a passionate, polished, and confident Head Waiter to join our growing team and help us bring the Canal experience to life.
Why You’ll Love This Role
As Head Waiter, you’ll be right at the heart of the action, leading service on the floor, connecting with guests, and supporting your team in delivering warm, seamless, and memorable hospitality. This is a brilliant opportunity for someone with natural leadership skills who thrives in a fast-paced, guest-first environment and is ready to take the next step in their hospitality career.
What You’ll Be Doing
- Leading from the Front: Run sections with confidence, support junior team members, and lead by example with service, pace, and professionalism.
- Creating Great Guest Experiences: Build relationships with regulars, help shape the flow of service, and make sure every guest feels seen, valued, and welcome.
- Supporting the Team: Work closely with the General Manager and Assistant Manager to maintain high standards and create a fun, supportive environment for the FOH team.
- Service Excellence: Ensure smooth, polished service throughout every shift, from welcoming guests and taking orders to coordinating with the kitchen and responding to feedback.
- Training & Mentoring: Help train new starters, share your knowledge, and support your teammates in growing their confidence and skills.
- Collaborating with the Kitchen: Work closely with the chefs to understand the menu and help bring dishes to the table with energy and knowledge.
- Staying Present & Observant: Anticipate guest needs, spot issues before they arise, and keep the floor running with calm confidence.
What We’re Looking For
- Previous experience in a similar floor-based role within a high-quality, busy restaurant
- A genuine love for hospitality and making people feel welcome
- Strong knowledge of food and wine, with a willingness to learn more
- A team player with great energy, attention to detail, and a calm, guest-focused approach
- Confident in leading sections and supporting junior team members
- Comfortable working in a fast-paced environment while keeping a cool head
Why Join Canal?
- Free access to gym, spa and pool on site
- 50% off food and drinks across all HAM. Restaurant locations
- 20% off retail wine
- Wagestream, access your earnings as you earn and work towards savings goals
- Enhanced maternity and paternity pay
- Refer a friend bonus of £1000
- Increased holiday allowance with length of service
- Milestone markers, let us celebrate those big milestones with you
- Flexible shift patterns, with daytimes and evenings available
- Personal development opportunities and access to training
Come be part of something exciting and help shape the future of Canal!