Grosvenor is the leading Casino operator in the UK and our venues offer the very best quality gaming and leisure experience in an environment committed to safer gambling. We aim to excite and entertain all our customers giving them a memorable experience they will want to return for.
Our casinos are an exciting and rewarding place to work with roles across all aspects of gaming and customer service with opportunities to develop your existing skills and learn new ones. If you want to build a career in casinos that’s fine with us; as the largest operator in the UK, we have lots of opportunity and structured development programmes.
At Grosvenor we are a 24/7 operation committed to safer gambling for our customers and building and inclusive, diverse and engaged team.
Job Description
We’re seeking a strategic and detail-oriented leader to take on the pivotal role of Head of Access Governance. This high-impact position sits at the heart of our IT Service Management function, ensuring the confidentiality, integrity, and availability of our customer-facing and internal platforms.
You’ll be responsible for designing and enforcing robust access policies and procedures across the Rank Group, aligning with Information Security standards and regulatory obligations. Your work will directly support our multi-channel business success by safeguarding critical systems and data.
Key Responsibilities:
- Lead and evolve user access governance across Corporate, Venues, and Interactive services, ensuring alignment with the principle of least privilege and the business’s risk appetite.
- Ensure compliance with audit requirements, including Financial Reporting, Gambling Commission, and PCI-DSS, by maintaining demonstrable access controls and documentation.
- Drive cost efficiency by managing ITSM-owned systems (e.g., Atlassian stack, Slack), ensuring unused licences are promptly removed.
- Assess and mitigate access risks, developing tactical plans to address vulnerabilities that exceed acceptable thresholds or regulatory standards.
- Manage and develop the newly formed 3-person User Access Management team, ensuring timely and compliant access revocation (e.g., leaver access removed within 24 working hours).
- Oversee the Service Governance team, responsible for managing access to 50+ services within Rank Interactive.
- Mentor and train teams on access management principles, including the Principle of Least Privilege and regulatory best practices.
- Collaborate with technology teams to implement automation in starter, mover, and leaver processes, reducing manual workload and improving accuracy.
- Work with business stakeholders to assess system usage (e.g., COGs/CAT, Dynamics) and implement Role-Based Access Control (RBAC) where appropriate.
- Maintain a comprehensive catalogue of production systems, associated roles, and conduct periodic internal audits of user access.
Qualifications
Proven experience in a similar role, with a strong focus on assessing system risk across diverse gaming services and business operations.- Successful design and implementation of Role-Based Access Control (RBAC) systems that uphold the principle of least privilege.
- Extensive knowledge of gaming operations, covering the full customer lifecycle and both internal and external platforms.
- Demonstrated success in working with internal and external auditors to showcase compliance with audit and regulatory standards.
- Strong collaboration skills, with experience partnering with risk, audit, compliance, and business teams to refine processes and meet regulatory obligations.
- Broad exposure to project management, operations, change management, and IT service management disciplines.
- Hands-on experience administering complex customer-facing systems in the gaming industry, with a clear understanding of the operational risks tied to mismanaged service configurations.
- Solid understanding of ISO 27001 and PCI-DSS frameworks, with the agility to adapt governance practices to a fast-paced, high-change environment.
Additional Information
LI-IZ1 #LI-Hybrid
Join us to unlock benefits and opportunities that will boost your career journey in a vibrant, inclusive and fulfilling work environment – so you can #BeYourself
Wellbeing@Rank is important... From hybrid working and colleague support networks to menopause support and weekly PepTalks, we’re here for you.
We’ll also invest in your growth by providing development opportunities, leadership training and cutting-edge industry certifications so you have the tools and resources to help you work, win and grow with us.
Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the globe.
From pensions to bonus schemes, and private medical insurance to life insurance – we've got you covered.
- Our benefits vary by brand and/or location. Please have a chat with your local Talent Acquisition specialist to find out what’s in place in your location.
The Rank Group are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers.
We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.