Mercure Dumfries Cargenholm House Hotel’s striking design is inspired by former resident who was a British Naval Officer renowned for making many important discoveries during his Antarctic voyage. Contemporary design elements throughout the property are inspired by this expedition in a way that evokes curiosity among guests to learn more about the fascinating history behind the building.

Job Description

Our property is looking for a Night Porter to join our close-knit team to provide overnight support for the departmental operations and act as a point of contact for residents during the night.

You will be approachable and friendly people person with the willingness support and maintain a close relationship to residents throughout their stay.

This role is a multi-tasking role, and you will be required to be adaptable to ensure that the needs of the residents are always met.

Our hotel is currently operating under a government exclusive use contract, and we are providing our great facilities to residents on a long-term stay basis. Due to this exclusive contract the hotel is closed to the public and is operating under a different model to your usual hotel operation.

What We Offer

Splendid Hospitality Group is proud to provide our family with a variety of benefits to enhance and drive engagement. We believe in consistent and tangible reward and recognition initiatives, and we put health and wellbeing firmly at the heart of our employer brand. Joining Splendid Hospitality Group is not just a career, but a deeply rewarding journey with limitless opportunities to develop and grow.

About Us

Mercure Dumfries Cargenholm House Hotel is the newest addition to Splendid Hospitality Group's portfolio, which opened in January 2023. Situated in the serene countryside, Mercure Dumfries Hotel sits 2.5 miles away from the historic market town of Dumfries.

Role in our Family

• Within Guest Service Assistant, key to your role is:
  • Deliver the best customer service, with a 'can do ' attitude
  • To operate the premises (24hr)
  • Follow Brand standards and procedures
  • Ensuring the set up of the buffet system in the restaurant area for mealtimes for residents and serve food as required
  • Adhere to Food Safety, Health and Safety and Hygiene practises followed
  • Clearing/sanitising of tables in restaurant area and the reception area
  • To maintain the reception, food and beverage outlets, public areas, stores, back office, staff room and outside areas in a clean and tidy condition.
  • Deal with any resident queries in a polite and friendly manner
  • All complaints, comments, special requests to be recorded in the daily handover log.
  • To clearly communicate with other departments to ensure minimal impact on resident service.

  Please note that a DBS check will be conducted as part of the recruitment process.

What Happens Next

Does this role suit your skillset? Apply now, this takes seconds, you’ll just need to provide some contact details along with a CV. Next, we’ll review your details, and if successful we’ll invite you to meet one of the team to learn more about you, your experience and let us tell more about the Splendid group.

The Splendid Hospitality Group is an equal opportunities employer and a disability confident committed employer, committed to hiring a diverse workforce and sustaining an inclusive culture.