Generalist Advisor

Citizens Advice Rotherham & District (CARD) is looking for a Generalist Advisor to join our busy and friendly Advice team to provide an effective service for clients contacting our local and national Advice provisions. This is an exciting opportunity to help us meet increasing demand for our advice and information services in these challenging times.

Our advisers are often the first point of contact with the public. Their role is to assess a client’s needs and decide the best next step to help resolve the issue. Advice and information will be given over the phone, face to face and within outreaches across Rotherham in addition to supporting with self-help materials designed to empower clients to help themselves.

What we are looking for:

We are looking for positive, committed people who enjoy helping members of the public via multiple channels. This is an ideal opportunity for ambitious individuals, with outstanding customer service skills, to join us and develop a rewarding career.

You will receive comprehensive training to learn about the advice we provide and be trained on our systems and processes, ensuring you have all the skills you need to succeed, thrive and develop within this role. So, if you enjoy working within a target driven environment, where the client is at the heart of everything we do, this is the role for you.

Due to the nature of the role which involves providing advice at various outreach settings across Rotherham, access to own transport and full driving license is desirable.