General Counsel

Summary

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Are you ready to bring bold leadership and legal excellence to a business that’s changing the face of mobile? At giffgaff, we do things differently — and we’re looking for a seasoned, strategic General Counsel to join our Executive Team. You’ll take the reins on all legal, regulatory, and compliance matters, shaping a function that ensures we grow responsibly, ethically, and with purpose.

As General Counsel, you’ll act as the key legal advisor to the CEO and Board, influencing giffgaff’s long-term vision and ensuring compliance with complex regulatory landscapes. You’ll lead a high-performing legal and regulatory team, manage relationships with industry regulators, and embed a culture of integrity across the organisation. This is a unique opportunity for someone who is passionate about making a difference — not just in legal strategy, but in the future of mobile, digital inclusion, and purpose-led business.

Do you want to join a telecoms company that’s up to good? At giffgaff, we do mobile differently. We call out the bad and find a better way. We’re laser-focused on flexibility, value and mutual good. 

And we’re so proud to be a certified B Corp. This means we've joined a network of more than 1,000 UK companies, who want to make a positive impact on people and the planet. Working at giffgaff is something you could be proud of too.

You’ll get the best of both worlds, the energy and fast pace of giffgaff, plus all the benefits that come with being part of our parent company, Virgin Media O2.

Our business model is unique. We work with our members (our customers) to understand their needs in all areas of the business. We love this highly collaborative approach. Over the past few years our member base has grown steadily, and we’re still going. We’re always looking to acquire new members, and to do that we need the best people in our team. 

Our bright and modern gaff is in Uxbridge, in leafy West London. But if commuting isn’t your favourite, most of our roles can be hybrid or work from home, or anywhere in between. If you like coming in, you’ll always find some office buddies. And if you like big occasions, we really bring the office to life monthly for our themed culture days. Plus, all our giffgaffers come together at our legendary giffgaff summer, birthday and Christmas celebrations.

In order to be considered, you must have the following experience;

• Demonstrated success in leading legal functions at the Head of Legal level, with experience operating at General Counsel or equivalent senior legal leadership level, ideally within the technology or telecoms sector.
• Deep expertise in legal operations, corporate governance, and regulatory frameworks in fast-paced, highly regulated environments.
• Strong understanding of UK telecoms regulation and compliance, particularly with Ofcom, ICO, CMA, and ASA.
• Extensive experience advising Boards, CEOs, and Executive teams on legal, risk and compliance issues that influence business strategy and transformation.
• Proven ability to lead and grow high-performing legal and regulatory teams, with a focus on inclusion, culture, and people development.

We'd also love you to bring;

• A collaborative, passionate leadership style with excellent influencing and interpersonal skills.
• A track record of effectively managing external legal budgets, ensuring value and quality from outside counsel.
• Strong working knowledge of data privacy (GDPR), marketing and commercial law.
• A pragmatic and solution-oriented mindset, with the ability to navigate ambiguity and fast-changing landscapes.
• Passion for ethical, purpose-led business, and alignment with giffgaff’s values around community, inclusion, and sustainability.

Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at giffgaff means you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

We're all about hybrid working here, so expect to have a base location where you'll have the right facilities to enable amazing collaboration and quality time with your team, alongside all the right kit to work from home too. 

If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include:

• Initial screening and discussion with our Talent team
• First-stage leadership interview with key stakeholders
• Final interview with CEO and Executive panel

(Subject to change – your recruiter will confirm the final structure.)

Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you’re offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check, and some roles need a financial probity check. Your recruiter can provide you with more information if needed. 

Thanks for your patience and for showing an interest in joining the giffgaff family.