What will you be doing?
Families who’ve experienced a loss need someone they can rely on, who’ll be willing to go the extra mile to make a heart-breaking situation easier to bear. They’ll need someone to carefully guide them during one of hardest moments of their lives. This is where you can make a real difference.
You’ll develop your knowledge of all the services we offer, including our coffin range, our choice of masonry and floral tributes, so that when you’re listening to families and learning all about the person they’ve lost, you’ll understand what they want and you’ll offer them choices that will help to personalise the funeral service.
As a dedicated member of our Funeral administration team, being able to communicate clearly and accurately between both the family and Funeral Director is essential.
As someone who often goes above and beyond, you’ll be confident in handling sensitive telephone calls and paperwork, ensuring families are kept informed of the full costs and to support them when they visit their loved ones in our chapel of rest.
How will I know if I am right for this role?
Our Funeral Advisors are true professionals; you will welcome families into your funeral home ensuring the area is pristine and offers the right first impression. You’ll keep the premises secure and ensure compliance to statutory and Society Health, Safety & Fire regulations are adhered to.
Supporting the bereaved with empathy and your compassionate nature, you actively listen and can capture their wishes being knowledgeable in your area of responsibility. You are known for your attention to detail and handling complex information with accuracy and care.
Working in a funeral home means that you’ll need to be comfortable with duties that require you to have close treatment of the bereaved family’s loved one, ensuring that all activities are carried out respectfully and with dignity. Duties will include daily care checks of the deceased, preparation for chapel visits in which the coffin lid will be removed and the loved one checked to ensure they are ready for viewing again and there may, on occasion, be a small amount of attention that the loved one will require you to personally attend to.
We’re very much part of the local communities. Working together as part of a wider team you will occasionally need to offer flexibility in covering duties at other funeral homes. As a representative of our funeral services within the local community, you’ll be comfortable in building up good working relationships with hospitals, nursing homes, local clergy, celebrants and doctors.
Who are we?
As a progressive Co-operative Society, we want the people in our communities to thrive, not just survive, for generations to come. Our people are the energy behind this positive change. We’re looking for like-minded people who want to support our communities and know the needs of the people who live in them, to help us reach our goal of creating a sustainable society for all.
To find out more about working for us, visit our website careers.coop