We are looking for a highly organised, reliable, and motivated individual to take on a dual role as a Transport/Journey Planner and Front Office Assistant. This is not just a planning role — you will play an equally important part in the day-to-day running of our front desk and customer service operations.
You’ll be responsible for planning and managing HGV deliveries and will be a key point of contact for customers, both in person and over the phone. You will also be expected to cover front office colleagues when needed, so flexibility and a team-first attitude are essential.
This is a high-pressure role that requires someone who thrives in a fast-paced environment and can effectively juggle multiple responsibilities. In return, you’ll gain valuable experience across both operations and customer service, with clear opportunities for growth within the business.
Key Responsibilities:
Transport & Journey Planning:
- Plan, coordinate, and manage efficient HGV delivery schedules.
- Ensure all legal compliance checks and paperwork for HGVs are completed and up to date.
- Communicate with drivers to ensure smooth and timely deliveries.
- Handle logistical issues as they arise with urgency and professionalism.
Front Office & Customer Service:
- Answer incoming calls and respond to emails promptly and professionally.
- Serve customers face-to-face in a friendly, helpful, and efficient manner.
- Build and maintain strong relationships with new and existing customers.
- Promote products to maximize sales opportunities.
- Support the sales team with enquiries and process customer orders accurately.
- Perform stock and price checks when required.
- Reconcile your till at the end of each working day.
- Ensure all customer orders are processed and prepared on time.
- Cover for other front office staff when needed — this is a key part of the role.
- Be proactive in identifying and developing new business opportunities.
What We’re Looking For:
- Experience in transport or journey planning, especially involving HGVs.
- Knowledge of HGV regulations, documentation, and route management.
- Strong communication and customer service skills.
- Ability to remain calm, efficient, and accurate under pressure.
- A flexible team player who can switch between planning and front office duties as required.
- Strong organisational skills and attention to detail.
- IT literate and comfortable managing paperwork and systems.
- Keen to grow within the business and take on more responsibility over time.
What We Offer:
- A dynamic dual-role position with varied responsibilities.
- A close-knit, supportive team environment.
- Opportunities for career progression within a growing business.
- Exposure to both operational logistics and front-line customer service.
Job Types: Full-time, Permanent
Pay: £25,246.98-£27,000.00 per year
Benefits:
- Company events
- Company pension
- Employee discount
- Free parking
- Store discount
Schedule:
- Monday to Friday
- Overtime
- Weekend availability
Language:
- English (required)
Work Location: In person