We are currently seeking a Front of House, Reception, Administrator for our Audiology & Hearing Aid Clinic at Just Hearing Ltd in Derby.
The proposed hours are Monday to Friday. Our clinic hours are Monday - Friday 9am to 5pm.
As Front of House, you will be the first point of contact for our patients and visitors. Your role will involve welcoming and assisting patients, managing phone calls, scheduling appointments, and performing administrative tasks essential for the smooth operation of our clinic.
The ideal candidate will be friendly, efficient, and confident in both computer skills and telephone communication. Excellent customer service skills are essential to ensure our clients feel welcomed and comfortable throughout their visit.
Responsibilities:
- Greet patients and visitors with a warm and friendly manner.
- Answer phone calls in a professional manner, relaying information to the Audiologists.
- Schedule appointments and maintain the appointment calendar accurately.
- Manage client records and update our database accurately.
- Handle administrative duties, such as filing, scanning, and sorting mail and inventory.
- Assist with general office tasks and support the clinic team as needed.
Requirements:
- Previous experience in a similar customer service role or reception/administration is preferred.
- Excellent communication and interpersonal skills.
- Empathy and understanding towards clients with hearing difficulties.
- Proficiency in using computers and various software programs. Training will be provided on the patient management software.
- Ability to multitask and prioritise tasks efficiently.
- Strong attention to detail and organisational skills.
- Ability to work effectively in a team and independently.
- Flexibility to work on a job-share basis, splitting the responsibility with another candidate.
If you are enthusiastic about providing exceptional customer service and have the necessary skills to excel in this role, we would love to hear from you. A passion for helping individuals with hearing difficulties is a plus!
Why Join Us?
- We are an independent practice with a strong sense of care for our patients.
- Supportive small team with opportunities for personal growth.
- Variety in your working day – no two days are the same!
- Autonomy and taking part in making a difference in the services provided, your voice is heard.
Salary of £24,450 per annum (pro-rata for part-time hours).
Permanent role full-time or two part-time roles available on a job-share basis.
Workplace pension.
Free parking on site.
Please send us your CV and short covering letter telling us why you'd be a great fit and we look forward to reviewing your application and potentially welcoming you to our Just Hearing team.
Job Types: Full-time, Part-time, Permanent
Pay: £24,450.00 per year
Benefits:
- Free parking
- On-site parking
Schedule:
- Monday to Friday
Language:
- English (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
Application deadline: 10/06/2025
Reference ID: Front of House at Just Hearing