Front of House and Barista Assistant

Salary: Please state your expectations within your application

Contract: Full Time, 37.5 hours a week

Location: The Nigel Doughty Academy, Nottingham, NG2 7SR

Working Arrangements: On site

Closing Date For Applications: 1st September 2025

Nottingham Forest is seeking a friendly, professional, and customer-focused Front of House and Barista Assistant. In this dynamic and fast-paced role, you’ll be the welcoming face of our service, providing exceptional front-of-house support and assisting with daily catering operations. At times, you’ll also be required to prepare high-quality coffee and hot beverages ensuring a high level of service is maintained across the provision at our Training Ground.

The Perks of the Job:

• Opportunity to access tickets for events at The City Ground.
• Employee Assistance Programme.
• Access to high street and gym discounts.
• Discount within our Club shop.
• Free on-site parking.

Key Tasks and Responsibilities:

• Preparing and serving hot and cold drinks such as coffee, tea, artisan, and speciality

beverages.

• Maintain strict confidentiality information without disclosure.
• Describing menu items and suggesting products to customers
• Cleaning and sanitising work areas, service areas, utensils, and equipment
• Greeting & servicing customers whilst taking orders.
• Ordering and receiving stock supplies.
• Maintain a high level of stock control and communication of supplies running low.
• Take orders while paying attention to details (e.g. preferences of coffee blend, dairy and

sugar ratios)

• Prepare beverages following recipes.
• Check if brewing equipment operates properly and report any maintenance needs.
• Comply with health and safety regulations.
• Set up and assist with producing juices & water for service.
• Assist with the setting up of service counters and clear down of area afterwards.
• Assist with the cleaning of all crockery, cutlery, and service utensils.
• Ensure the highest possible standards of presentation by ensuring that displays, fixtures, fittings, and premises are maintained in accordance with the cleaning schedule.
• Maintain standards of safety and hygiene as per current legislation and other statutory

requirements.

• Attend meetings and training sessions as required.

Skills, Experience and Knowledge:

• Excellent communication skills
• Customer service skills and knowledge
• High level of attention-to-detail
• Good level of literacy and numeracy
• Adaptable to change and willing to embrace new ideas and processes
• Ability to work unsupervised and deliver quality work
• Positive and approachable manner
• Team player qualities
• Previous work experience as a Barista or Waiter/Waitress
• Hands-on experience with brewing equipment
• Knowledge of sanitation regulations
• Flexibility to work various shifts
• Ability to gauge customers’ preferences
• Organised and self-motivated
• Able to perform well and remain professional whilst under pressure
• Displays a smart and professional appearance
• Adaptable and flexible with working patterns when required

Our Commitment to Equality, Diversity & Inclusion

Nottingham Forest Football Club is an equal opportunities employer and welcomes applications from all suitably qualified persons, regardless of age, disability, gender, gender reassignment, marital / civil partnership status, pregnancy / maternity leave, race, religion/belief, sexual orientation, or any other legally protected characteristic.

Nottingham Forest Football Club is a signatory of the FA’s Football Leadership Diversity Code. We are committed to developing policies to promote equal opportunities and diversity within our workforce. To monitor our progress against these commitments, we require all applicants to provide accurate diversity data during the application process.

Our Commitment to Safeguarding

As part of the Club’s commitment to safeguarding, the successful applicant may be required to undergo a Disclosure Barring Service (“DBS”) check or an enhanced DBS check. The results of a DBS check will be considered on an individual basis, and the Club will act in a proportionate manner when deciding whether or not to proceed with the appointment.

An FA Enhanced DBS disclosure is required for all relevant new appointments to the Club. Individuals will be asked to declare any convictions, cautions or reprimands, warnings or bind-overs that may have been incurred. The Club reserves the right to carry out risk assessments where content has been disclosed on a DBS disclosure if it feels that it is relevant to the job requirements. Failure to satisfy the Club and the PL's safeguarding requirements may lead to the job offer being withdrawn or, if they have already started employment, summary termination of the employment.