Summary of Role
The key function of this role is to ensure that communication within the village is handled correctly, efficiently, and in a professional manner. The role is based on the home's reception desk, located in the central hub. Telephone answering and forwarding, greeting visitors and villagers / relatives forms a significant part of the role, but there are a number of different administrative tasks that must be handled, also. As the reception area is located within the care home’s ‘hub’, there will also be an expectation that, on occasion, some cross-skilling may be required in terms of greeting and taking initial orders from customers in the pub / café, though this will be spread amongst other people working in this area, too. We are looking for preferably one individual , covering predominantly Saturday9-6/11-8pm and Sundays 9-6pm to distribute resources. Therefore, flexibility to cover sickness/holidays would be required, this includes some weekday work from time to time.
Main Responsibilities
- Answering telephones and oversight of the general enquiry email accounts for the home and community. Liaising frequently with the care and / or community manager will also required, in relation to emails / phone calls but also on other, day to day matters and administrative tasks;
- Greeting visitors when they arrive, offering teas and coffees etc, ensuring a pleasant and positive experience;
- Helping to maintain good, internal records and filing systems (both electronic and paper versions);
- Oversight of residents’ ‘billable extras’ (items or services purchased by residents themselves, or through their relatives / representatives) using computerised records, and liaising with our Head Office on accounting matters.
This list is not exhaustive and may vary .
Personal Characteristics - Requirements:
- Passionate about customer service;
- A pleasant and professional demeanour / appearance, including speaking on the telephone or communicating via email;
- At least two years’ previous experience in a similar role, and preferably within a care or busy office / customer-facing setting;
- Flexible as there is a need to ensure a service is provided seven days a week;
- Computer-literate to a semi-professional standard.
Benefits
In addition to the benefits listed above, we also offer:
- Payment of Blue Light Card - used to generate discounts and free offers at a wide variety of physical and online shops and services;
- Scope for occasional use of our corporate entertainment box at the First Direct Arena in Leeds.
Job Types: Permanent, Fixed term contract
Pay: £14.17 per hour
Expected hours: 18 per week
Benefits:
- Company pension
- Discounted or free food
- Free parking
- On-site gym
- On-site parking
Schedule:
- Day shift
- Every weekend
- Weekend availability
- Weekends only
Application question(s):
- Current location is within a 15 mile radius of the care home
Education:
- GCSE or equivalent (preferred)
Experience:
- Administrative: 2 years (preferred)
Language:
- English (required)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person