7 Hospitality Management is looking for an enthusiastic F&B Team Member to join us in this exciting opportunity. This is Permanent OR Part Time role based at our Dalhousie Castle Hotel & Aqueous Spa
Just eight miles from Edinburgh but a million miles from the hustle and bustle of city life, our ancient fortress is the perfect spot to relax and unwind in blissful seclusion. Standing in eleven acres of private parkland and wooded valleys, it’s a place to make memories, to bring to life 800 years of history and to enjoy the best of Scottish hospitality. The hotel features, 29 characterful Scottish bedrooms, a unique award winning dining experience in the double AA rosettes Dalhousie Dungeon restaurant, an Orangery, Aqueous Spa and 5 conference and function suites.
What will I be doing?
As a F&B Team Member for the Dalhousie Castle Hotel & Aqueous Spa, we are looking for a positive can do attitude to drive exceptional standards and guest experience. You will be responsible for the following tasks;
- F&B operations across restaurant, bar and function rooms
· All complaints, comments, special requests and other business are to be recorded in the daily handover log
· Set to and maintain breakfast standards
· Ensure cleaning checklists are completed
· Prepare and serve food items to company and hygiene standards
· Prepare and serve drinks to company standards and following Scottish Licencing Law
· To clear and set tables
· To service tables throughout various times of the day including lunch and dinner
· To complete all statutory training within set timelines
· Responsible for maintaining a comfortable atmosphere in the public areas by controlling and monitoring heating, lighting, music/tv
· To ensure that all monies are kept in a safe and secure area adopting the hotels cash handling procedures
· To operate the hotel’s EPOS systems and to be fully conversant on till systems.
· To provide a warm welcome to all guests and ensure they receive excellent quality of service when in any of the F&B outlets and throughout the hotel
· Polishing cutlery and preparation of glasses and crockery ready for service
· To take restaurant/bar bookings
· To carry out any other ad hoc duties as directed by supervisor/management
- Ensure you are remaining fully compliant with licensing laws, health and safety and other statutory regulations
- Completion of the shift handovers and shift checklists
- To be aware of all local events, all local competitors to ensure that our F&B operation and product remains the market leader
- Ensure compliance with regard to food hygiene and hotel food and beverage systems in line with the company Food Policy & current legislation
Our Values
· Transparency | We ensure clarity in communication so that there are no surprises
· Ownership | We think and perform like owners
· Driven | We have a constant desire for improvement
· Investment in our People | We continuously invest in our people to ensure that they are the best that they can be
Benefits
· Pension Scheme
· Discounted Hotel Stays across our 7H Portfolio
· Discounted Food and Beverage across our 7H Portfolio
· Enjoy your birthday off!
· Employee of the month programme
· Employee Assistance Programme (EAP)
· Online Retail Discounts
· Long service recognition scheme
· Complimentary overnight stay within probationary period
· Free use of leisure club facilities within other 7H hotels
Job Types: Part-time, Zero hours contract
Pay: £12.21 per hour
Benefits:
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
Experience:
- Hospitality: 3 years (preferred)
- Customer service: 3 years (preferred)
Work Location: In person