PHYLLIS COURT CLUB
FOOD AND BEVERAGE SUPERVISOR
FULL TIME - PERMANENT
SALARY - £29,413
About Phyllis Court Club:
Phyllis Court Club is a renowned and exclusive private members' club situated on the picturesque banks of the River Thames in Henley-on-Thames, Oxfordshire, UK. With a history spanning over 100 years, we take pride in offering our esteemed members world-class amenities, exceptional service, and unforgettable dining experiences.
The Role
You will be working closely with the Food & Beverage Manager to oversee Food & Beverage operations. You will always consider how we can do it better, more efficiently, and how we can deliver even better service for our Members. We want to hear your ideas: we want to know what else we can do to get our Members and Guests talking and tasting, from quality food and attentive service to little touches that make a big difference, your catering know-how and painstaking attention to detail will ensure that every Member and Guest has an incredible experience.
You will be responsible to ensure the highest levels of service and to maintain standards that have been set in the SOPs for day-to-day activities. You will find innovative ways to maximise sales and revenue, you will have a good knowledge of the menus being served, events that are taking place and all future promotions. Most importantly it will be your role to ensure that all Members and Guests at Phyllis Court Club have a memorable experience. You will also cover Duty Manager shifts on a rotational basis with other Supervisors and Managers at the Club.
We believe that the skills you bring to the Club are just a starting point. We want you to have the opportunity to expand your abilities and innovate and develop in areas which both interest you and support your aspirations.
Responsibilities
- Oversee Food and Beverage Events, and other day-to-day operations, within budgeted guidelines and to the highest standards as well as shifts in the Members / Regatta Bar, Restaurants or Functions.
- Deliver an exceptional experience to our Members in order to preserve excellent levels of internal and external service.
- Identify customer needs and respond proactively to all of their concerns in line with company policy and standard operating procedures.
- Possess extensive knowledge of food & beverage, ability to recall menus and ingredients to inform customers and waiting staff.
- Monitor all Restaurant / Bar sales ensuring members and guests are receiving prompt and accurate service in accordance with club standards.
- Conduct briefings before service to ensure staff are briefed on menu specials or changes, dietary requirements, special occasions etc.
- Ensure on the job training is conducted on a regular basis and in line with the Club standards.
- Ensure all food and drinks being served are in accordance with the standards laid out in the departmental SOP.
- Ensure all the areas within the department are left clean and tidy after service, to the standards set out in the departmental SOP.
- Ensure everyone in the team is working in a clean and safe manner and maintaining high levels of hygiene and cleanliness at all times.
- Ensure that all equipment is handled correctly, and all breakage and incidents are logged and reported.
- Ensure cashing up is done correctly and in accordance with company policy.
- Responsible for ensuring that cleaning rotas are completed on a daily / weekly basis, training records, plans and menus are maintained.
- Cover Duty Manager shifts on a rotational basis.
- Ensure that all of the above duties are completed within our Customer Service values at all times.
- To undertake any other duties at the request of the line manager or Manager which are commensurate with the role.
- Enforce Relevant Legislation (health & safety, hygiene, fire and licensing)
Essential Requirements
- Previous relevant experience in a similar role held at a supervisory level is desirable but not essential.
- Experience of managing a team, training and overseeing activity and performance is desirable but not essential.
- Good overall knowledge of food and beverage, ability to pair wines with food, upsell wine or cocktails and train others with your knowledge and skills.
- Have good people management skills, including setting personal objectives and providing feedback e.g., probationary reviews.
- Excellent interpersonal skills including influencing and negotiating with the ability to be able to communicate clearly with Members and Colleagues.
- Experience in delivering exceptional customer service and maintaining high standards at all times.
- Competent user of Microsoft office suite & software or technical confidence with similar software.
- Use of a Customer Relationship Management (CRM) system such as ESP.
- To be able to lead by example.
This job description is not intended to be an exhaustive list of duties to be performed by the employee. This job description may be altered to reflect the business needs of the company.