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Overview:
As a Team Lead at Gymshark, you’ll be an aspiring leader, driving store performance
and ensuring that every customer experience reflects our brand’s values of
empowerment, inclusivity, and community. You’ll lead by example, supporting your
team in delivering exceptional service, product knowledge, and operational
excellence.
With a passion for fitness and fashion, you'll help coach and mentor your team,
ensuring they are equipped to provide a seamless shopping experience.

Responsibilities:
Customer Service Excellence – Ability to engage with customers, understand
their needs, and provide exceptional service to ensure a positive shopping
experience in a fast paced retail store
Leadership – Ability to coach and mentor a diverse team toward achieving store goals
and delivering excellent customer experiences with proven experience in on the job
coaching and providing valuable feedback
o Communication Skills – Clear, friendly, and effective communication with
customers and team members to build rapport and share product information.
o Sales Skills – Ability to identify customer needs and upsell or cross-sell products
to maximize sales while maintaining a focus on customer satisfaction.
o Sales Goal Orientation – Motivated to meet individual and team sales targets,
contributing to the overall success of the store.
o Visual Merchandising – Knowledge of store presentation and the ability to assist
in organizing product displays to attract customers and drive sales. - Is this
needed at TL level?
o Team Collaboration – Ability to work as part of a team, supporting colleagues
and working together to achieve store goals and deliver excellent service.
o Attention to Detail – Ability to ensure the store is tidy, products are wellorganized, and stock is accurately managed to create a welcoming shopping
environment.
o Problem-Solving – Ability to handle customer inquiries, complaints, or issues in a
calm, professional manner while finding quick, effective solutions.
o Multitasking – Managing multiple tasks, such as assisting customers, restocking
shelves, and processing transactions, while maintaining efficiency and focus.-Is
this one needed if have adaptability comp below?
o Adaptability – Ability to adjust to changing store needs, from new product
arrivals to shifts in customer traffic and seasonal demands.
o Positive Attitude & Enthusiasm – Bringing energy, positivity, and a passion for
fashion to every customer interaction and team collaboration.
o Product Handling & Stock Management – Assisting with inventory management,
restocking shelves, and ensuring products are well-kept and properly displayed.

Qualifications:
Responsible for:
o Represent Gymshark’s culture and values, acting as a passionate advocate for
the brand and inspiring your team to do the same.
o Assist with the day-to-day operations of the store, ensuring efficient execution of
daily tasks and contributing to the store’s strategic goals.
o Identify growth opportunities within your team, providing in-the-moment
coaching, feedback, and support to foster personal and professional
development.
o Lead by example to achieve KPIs, driving team performance through motivation,
leadership, and accountability.
o Be a role model for outstanding customer service, product knowledge, and
operational excellence, ensuring every customer has an exceptional experience.
o Collaborate with store management to support execute initiatives and special
projects that align with business goals and brand standards.
o Bring positivity, energy, and fun to the workplace, helping to create a motivated
and engaged team environment.
o Feedback and contribute to a culture of continuous learning, both individually
and as part of the team